Defective DVD

Discussion in 'macOS' started by jayducharme, Sep 1, 2009.

  1. jayducharme macrumors 68030

    jayducharme

    Joined:
    Jun 22, 2006
    Location:
    The thick of it
    #1
    I finally called Apple tech support. I had installed SL twice but Mail, Safari, Logic and lots of other programs were repeatedly crashing in SL. It turned out that I had a defective installation DVD. The Apple store swapped it out for a new one. I ran the installation procedure again and this time everything seems to be working okay.

    So if you're experiencing odd behaviors or crashes from SL, get a new disk.
     
  2. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #2
    It seems so weird to me that one can have a DVD that doesn't throw up errors during installation but causes these problems because it is defective.Wow! Glad you got it solved. :)
     
  3. Watabou macrumors 68040

    Watabou

    Joined:
    Feb 10, 2008
    Location:
    United States
    #3
    How did you know that it was a defective disk that was causing this? Or did the support people figure this out? I don't get how it managed to install but then showed up problems later after install :confused:
     
  4. jayducharme thread starter macrumors 68030

    jayducharme

    Joined:
    Jun 22, 2006
    Location:
    The thick of it
    #4
    The guy from Apple support told me that it might be a defective disk. He said the SL installation attempts to recover from errors as it installs. In my case, the install kept hanging at about 38%. The DVD would spin fast then slow down repeatedly for a few minutes, frozen at that point, and then continue on. The new disk didn't exhibit that problem
     
  5. footballforever macrumors member

    Joined:
    Feb 18, 2008
    #5
    I have a new disk coming too, My would not even install and it was pissing me off, I try about 4 times, every time I tried it would act like it was installing and then just freaking turn my screen to black and never install, this happen 4 times.

    My macbook is only 2 months old.
     
  6. jayducharme thread starter macrumors 68030

    jayducharme

    Joined:
    Jun 22, 2006
    Location:
    The thick of it
    #6
    Well, the guy from Apple evidently was wrong. My Mac apps began crashing again. Safari has been especially flaky. So I guess it's back to tech support....
     

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