Defective iphone 6, what are my options?

[americaroma]

I bought my iphone 6 on launch day, ordered from the apple store online with my sisters credit card. Last week i started to get a blue screen followed by a reboot, first it was once every day, then it started getting worse... Now i can only use my phone for periods of 5 minutes till i get a blue or red screen. So after some research i found out it's a hardware issue... I live 7 hours away from the closest apple store so i cant really take it to be checked...

Do i have to send it to get it checked? Is an exchange likely even if i don't have apple care? I'm not sure if i want another iphone since ive had some wifi issues and now this, so is a refund also possible?

 

[jamezr]

I bought my iphone 6 on launch day, ordered from the apple store online with my sisters credit card. Last week i started to get a blue screen followed by a reboot, first it was once every day, then it started getting worse... Now i can only use my phone for periods of 5 minutes till i get a blue or red screen. So after some research i found out it's a hardware issue... I live 7 hours away from the closest apple store so i cant really take it to be checked...



Do i have to send it to get it checked? Is an exchange likely even if i don't have apple care? I'm not sure if i want another iphone since ive had some wifi issues and now this, so is a refund also possible?

If there is an Apple Store close to you..... Make an appointment and take it in. If not then call them to arrange to mail it in. Unless it was damaged from something you did. It should be replaced.

 

[americaroma]

If there is an Apple Store close to you..... Make an appointment and take it in. If not then call them to arrange to mail it in. Unless it was damaged from something you did. It should be replaced.

Problem is that i'm too far from an apple store. So my only hope is i get a fast service if indeed i have to send it via mail. I really can't rely on being without a phone for a long period of time so i'm crossing my fingers i get a fast exchange or a refund so that i can buy another phone.

 

[jamezr]

Problem is that i'm too far from an apple store. So my only hope is i get a fast service if indeed i have to send it via mail. I really can't rely on being without a phone for a long period of time so i'm crossing my fingers i get a fast exchange or a refund so that i can buy another phone.

Feel for you...I hope you can get it turned around quickly so you won't be without a phone for long. Too bad you're not closer to an Apple store. Good luck!

 

[Ann P]

Call or chat with support. Since you live far from an Apple store, they'll most likely set you up and you can send it in.

 

[americaroma]

Feel for you...I hope you can get it turned around quickly so you won't be without a phone for long. Too bad you're not closer to an Apple store. Good luck!

thank you jamezr.

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Call or chat with support. Since you live far from an Apple store, they'll most likely set you up and you can send it in.

do you know if they send the replacement first or do i have to send mine before they do?

 

[wxman2003]

thank you jamezr.

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do you know if they send the replacement first or do i have to send mine before they do?

You can have them send you the replacement before you returns yours. However, they will charge your credit card the full amount, but will remove the charge once they receive your phone.

 

[poloper]

Thank! It is knowledge for me.

 

[lordofthereef]

Problem is that i'm too far from an apple store. So my only hope is i get a fast service if indeed i have to send it via mail. I really can't rely on being without a phone for a long period of time so i'm crossing my fingers i get a fast exchange or a refund so that i can buy another phone.

Who's your carrier? You can always buy a cheap dumb phone or even smartphone on a oay as you go service through your carrier and just use that.

 

[Shadowbech]

I bought my iphone 6 on launch day, ordered from the apple store online with my sisters credit card. Last week i started to get a blue screen followed by a reboot, first it was once every day, then it started getting worse... Now i can only use my phone for periods of 5 minutes till i get a blue or red screen. So after some research i found out it's a hardware issue... I live 7 hours away from the closest apple store so i cant really take it to be checked...

Do i have to send it to get it checked? Is an exchange likely even if i don't have apple care? I'm not sure if i want another iphone since ive had some wifi issues and now this, so is a refund also possible?

Since you had it since launch day, I don't think refund is possible since you are well past the 14 day return policy.

As others have mentioned, you can chat with Apple support and they have what's called Express Replacement. This is where you put down the full cost of the device you have on credit card (they place a hold), they send you a replacement unit. Once you receive your replacement, you send in your defective back. Once they receive your defective phone, they will remove the charge on your CC.

 

[americaroma]

Since you had it since launch day, I don't think refund is possible since you are well past the 14 day return policy.

As others have mentioned, you can chat with Apple support and they have what's called Express Replacement. This is where you put down the full cost of the device you have on credit card (they place a hold), they send you a replacement unit. Once you receive your replacement, you send in your defective back. Once they receive your defective phone, they will remove the charge on your CC.

Thanks for the tip... I called apple today and they did indeed gave me that option to charge my credit card and send the replacement first. I ended up giving the phone to my sister so that she could take it to the apple store (she lives closer to one)... the guy on the phone said that would be faster than doing all the process trough the mail.

My main concern is that this morning my phone was working all right, no rebooting and no blue/red screen since yesterday... So i wonder what happens when they see my iphone at the store and dont see it rebooting and crashing as it was yesterday (maybe 20 times a day)... will they just dismiss it or think nothing is wrong with it?

For the record i dont want a refund, i actually want to keep using the iphone, just was curious to see if that was a faster method.

 

[bunnicula]

Thanks for the tip... I called apple today and they did indeed gave me that option to charge my credit card and send the replacement first. I ended up giving the phone to my sister so that she could take it to the apple store (she lives closer to one)... the guy on the phone said that would be faster than doing all the process trough the mail.

My main concern is that this morning my phone was working all right, no rebooting and no blue/red screen since yesterday... So i wonder what happens when they see my iphone at the store and dont see it rebooting and crashing as it was yesterday (maybe 20 times a day)... will they just dismiss it or think nothing is wrong with it?

For the record i dont want a refund, i actually want to keep using the iphone, just was curious to see if that was a faster method.

Fastest way is Apple Store.

No refund. It's not even an option.

 

[IrishVixen]

Thanks for the tip... I called apple today and they did indeed gave me that option to charge my credit card and send the replacement first. I ended up giving the phone to my sister so that she could take it to the apple store (she lives closer to one)... the guy on the phone said that would be faster than doing all the process trough the mail.

My main concern is that this morning my phone was working all right, no rebooting and no blue/red screen since yesterday... So i wonder what happens when they see my iphone at the store and dont see it rebooting and crashing as it was yesterday (maybe 20 times a day)... will they just dismiss it or think nothing is wrong with it?

For the record i dont want a refund, i actually want to keep using the iphone, just was curious to see if that was a faster method.

If you haven't restored it, they can see the diagnostic crash logs the device has been producing. Even if you have, your sister should detail the issues you've been having, and explain that they're intermittent, along with anything you've tried to resolve the problem.

Apple gave me no issues on exchanging when I brought in my 6 that had the same problem on a smaller scale, even though mine was freshly restored with no reports for them to view. (The new phone has been MUCH better.) I'm sure it will be fine.

 

[Newtons Apple]

Problem is that i'm too far from an apple store. So my only hope is i get a fast service if indeed i have to send it via mail. I really can't rely on being without a phone for a long period of time so i'm crossing my fingers i get a fast exchange or a refund so that i can buy another phone.

They will not refund at this point. You need to call and see what the options are. They will replace or fix at their choice. If you can't get to them, it is your only choice.

 

[Shadowbech]

Nvm.

 

[sunking101]

Your options are to get it replaced, incinerate it, or keep it.