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Defective iPhone XS Max Red leather case?
- Thread starter bstocks32
- Start date
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So my red leather case for my XS max arrived today and it has 3 stains on it!There is not an Apple store near me so I had to order it online. Should I contact customer service and ask for a new one?
Did this happen to anyone else?
If there’s no Apple store near you I’d jump on chat and ask them for a replacement. And ask if they can bump you if there are backnorders since they messed up QC. They’re available until 9pm Pacific time so you can do it now. Those don’t looke like normal variations in the leather, though I’m no leatherologist - I dropped out of leathrology school :/
I just got done chatting with Gelo who was EXTREMELY rude! He told me to go to an Apple Store to replace it (after I told him 5 times the nearest store os 2 hours away) or he said to purchase a new one and return the old one for a refund. I told him I will not be spending more money (my original case was split with a gift card). I asked to speak to a manager 5 times and he kept ignoring me. I will be calling in the morning.
It's a real b**** sometimes but if it's THAT important to you, you might have to make the trek
To be honest, the leather case is the least type of case you want to be OCD with due to the wear and patina.
The only issue I had with a leather case is it did not fit the phone properly so it would like come off as I was pulling the phone out of my pocket.
The only issue I had with a leather case is it did not fit the phone properly so it would like come off as I was pulling the phone out of my pocket.
I live an hour one way to an Apple store. I make the trek every time I have an issue. Husband rolls his eyes but he's on board