Defective iPod Touch?

Discussion in 'iPod touch' started by future3, Oct 8, 2007.

  1. future3 macrumors newbie

    Joined:
    Oct 8, 2007
    #1
    Hi just brought an iPod Touch 8GB from Dixons online.

    When I turned it on for the first time, the Apple logo appears and then about 4 seconds later it seems to shut off and then the logo appears again - in a never ending loop. (edit: looks like its just rebooting over and over again)

    Is this a defective iPod Touch?

    I've tried hard resetting it, plugging into my Mac but the same thing happens...

    And help appreciated.
     
  2. dagored macrumors 65816

    Joined:
    Sep 18, 2007
    Location:
    Florida
    #2
    Do you have and iTunes account? What Mac are you using? Operating system, version of iTunes?
     
  3. future3 thread starter macrumors newbie

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    Oct 8, 2007
    #3
    Thanks for replying.

    I don't have an iTunes account.
    I have Mac OS X 10.4.10.
    iTunes version 7.4.2.
     
  4. dagored macrumors 65816

    Joined:
    Sep 18, 2007
    Location:
    Florida
    #4
    I know this is hard to believe, but you need an iTunes account. I could not load either of my Touches last Thursday until I created an iTunes account. It does not cost you anything, but you must set that up first.

    If it does not recognize it after that, its defective.

    You need a USB 2.0 port . Not on the keyboard.
     
  5. future3 thread starter macrumors newbie

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    Oct 8, 2007
    #5
    Well the actual computer (Mac Book Pro) is not recognising the Touch, let alone iTunes.

    It just does not go beyond the start screen.

    I set up an account but no luck - I'm pretty sure its defective.

    Thanks.
     
  6. dagored macrumors 65816

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    Sep 18, 2007
    Location:
    Florida
    #6
    Try one more thing. Hold down the sleep button and the Home button until it restarts. Then try to sync it.
     
  7. future3 thread starter macrumors newbie

    Joined:
    Oct 8, 2007
    #7
    OK. A bit of progress.

    The sleep/home button reboot did the trick. iTunes recognised the iPod.

    It says your iPod is in recovery mode and that it need to download the iPod software.

    When it downloads the iPod software and prepares for restore it says "The iPod 'iPod' could not be restored. An unknown error occured (1604)"
     
  8. dagored macrumors 65816

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  9. Applespider macrumors G4

    Applespider

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    Jan 20, 2004
    Location:
    looking through rose-tinted spectacles...
    #9
    Mine did that when I first downloaded the update. I just rebooted it and then it restored properly although it did take a while
     
  10. future3 thread starter macrumors newbie

    Joined:
    Oct 8, 2007
    #10
    Hi, can you elaborate on that a little. I might as well try everything before taking it back.

    Thanks.
     
  11. Applespider macrumors G4

    Applespider

    Joined:
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    Location:
    looking through rose-tinted spectacles...
    #11
    I just turned it off, removed the USB cable and then restarted it and plugged it in again. iTunes told me that it had been in the middle of a restore and re-restored it. And it's worked perfectly since...
     

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