In brief, I bought a Macbook Pro online from the Apple Store in June. By end of August it had a complete system failure and I was told I was only entitled to a repair. I took it to an Apple service centre where it was fitted with a new motherboard and screen. When it was returned to me it wouldn't charge plus the passwords/log ins were messed up - I agree to have it sent to a different Apple service centre. This time it was returned to me with a new connection board for the charger, plus two dents in the lid and scratches on the bottom. Apple agreed to replace it. I returned it to them, they received it on 2 December and dispatched a replacement a week later. The replacement was due for delivery last Monday but the Carriers have 'lost' the parcel. Apple have started an investigation with the Carriers but this leaves me with no computer and Apple with my money. They are not giving me any timescale on the replacement of the replacement. I have told the person dealing with my case that I no longer want a replacement and I want a refund but I'm getting nowhere. Anyone know my rights and/or who could I contact?