Defective Power/Sleep button iPhone 7 Plus

MauricioMarz

macrumors newbie
Original poster
Sep 21, 2015
7
0
Hello, i have an iPhone 7 Plus with less than two weeks, i bought here in Mexico with my carrier Telcel,

The Power/Sleep button doesn't work and it's sunk...

I went to my carrier two days ago, and they say they have no replacement units yet.. that i must wait at least one month or more..

I went to one Apple Premium Reseller... they say the same..

So i called Apple, they say they cannot do nothing about it and i must wait ... :(

I'm 4 hours from El Paso, TX but it's costly to go there, because i cannot be sure if they have replacement units in Apple Store El paso.

What can i do?
 

VSMacOne

macrumors 601
Oct 18, 2008
4,584
1,275
Hello, i have an iPhone 7 Plus with less than two weeks, i bought here in Mexico with my carrier Telcel,

The Power/Sleep button doesn't work and it's sunk...

I went to my carrier two days ago, and they say they have no replacement units yet.. that i must wait at least one month or more..

I went to one Apple Premium Reseller... they say the same..

So i called Apple, they say they cannot do nothing about it and i must wait ... :(

I'm 4 hours from El Paso, TX but it's costly to go there, because i cannot be sure if they have replacement units in Apple Store El paso.

What can i do?
Call the store and see if you can find out if they have replacement available before making the trip.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,409
30,663
Being the shortages of the iPhone currently, you might receive an express replacement. Otherwise, your situation might require some patience. At least your iPhone is operable until the device can be replaced.