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Delayed shipping on my Iphone 4 from Apple online store

A

airflyinto

macrumors newbie
Original poster
Jul 15, 2010
5
0
Online ordered on June 17th. Planned to ship by July 14th.
Called customer service on July 14th and was told see no problem on my order.
Received the following email today(July 15th):
---------------------------------------------------------------
We appreciate your recent purchase from the Apple Store. Following is
an update regarding the status of your order xxxxxxxx.

Due to an unexpected delay, we now anticipate shipping the following
item(s) as follows:


xxxx, IPHONE 4 BLACK 16GB-USA
Ships by 3 - 5 business days
Delivers by Jul 21 - Jul 27

We regret any inconvenience this delay may cause.

A shipment notification, with tracking information, will be emailed to
you as soon as your order is shipped. You may check the status of your
order any time by visiting our online order status website at
<http://www.apple.com/orderstatus>.

If you prefer, you may change or cancel your order anytime before it is
shipped. If you choose to cancel your order, Apple will issue a prompt
refund.

We are happy to answer questions or provide further status regarding
your order. You may reach us by calling 1-800-676-2775, Mon-Fri 5am-8pm
or Sat-Sun 7am-4pm Pacific time.

If we do not hear from you, we will continue processing your order.

We appreciate your business and your patience. Thank you for shopping
at the Apple Store!
--------------------------------------------------------------------------

Really disappointed...

Anyway, is this a hint that Apple is trying to correct the antenna issue ?
 
This is weird...you might get a revised iPhone 4 after all! Why would they change the date a day before the press conference..
 
Or maybe it is just an automated email generated since your iphone has not shipped and it is one day past the original estimated ship date?
 
At least your getting it

I ordered two phones on June 19th. Received one of them on July 9th well ahead of the 14th date. Was happy, still am. Love this phone, have no issues but I always use a case and planned to anyway. At any rate, yesterday rolls around so I call and see why the other hasnt shipped or even been prepared, bad news. Long story short: on phone with apple for 2+hrs, they entered my order wrong from the get-go (tried placing both orders for the same cell number--so no upgrade after activating the one), and after speaking to two managers, there is no way to change it. They were very helpful and apologetic but still had to cancel my order. They called every Apple store and retailer within a 3 hr drive of my location trying to find me one and/or putting me on waiting lists. I ended up just ordering a 32gb from Att as it seems they are shipping within about 7 days. Apple is sending me a FREE bumper and a FREE 8gb iPod nano for their mistake. Pretty nice gesture and I appreciate it but would much rather have my wife's phone ship when it should have instead of a case that I dont like and an iPod that Ill just give away.
 
I know I would try to correct it before shipping a product that might have to come back or be replaced, however they should have done this in the beginning, then with some more testing they would have upset ppl by delaying the phone but then they wouldn't have this PR mess all over their faces.
 
tjwaggoner said:
I ordered two phones on June 19th. Received one of them on July 9th well ahead of the 14th date. Was happy, still am. Love this phone, have no issues but I always use a case and planned to anyway. At any rate, yesterday rolls around so I call and see why the other hasnt shipped or even been prepared, bad news. Long story short: on phone with apple for 2+hrs, they entered my order wrong from the get-go (tried placing both orders for the same cell number--so no upgrade after activating the one), and after speaking to two managers, there is no way to change it. They were very helpful and apologetic but still had to cancel my order. They called every Apple store and retailer within a 3 hr drive of my location trying to find me one and/or putting me on waiting lists. I ended up just ordering a 32gb from Att as it seems they are shipping within about 7 days. Apple is sending me a FREE bumper and a FREE 8gb iPod nano for their mistake. Pretty nice gesture and I appreciate it but would much rather have my wife's phone ship when it should have instead of a case that I dont like and an iPod that Ill just give away.
Click to expand...

To me, they are doing things messy. I received an email yesterday, one day before the scheduled shipping date, saying there is a problem when they tried to activate the At&t set-up. So they request me to contact at&t to resolve this issue and tell me they will cancel the order if I can't resolve it in two days. I called both Apple and At&t and was told no any problem with my order, which means apple sent out this email by mistake. And today, the scheduled shipping date, they sent out the notice of delay with no clear reason. It is even not an excuse...
 
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