Delayed shipping on my Iphone 4 from Apple online store

Discussion in 'iPhone' started by airflyinto, Jul 15, 2010.

  1. airflyinto macrumors newbie

    Joined:
    Jul 15, 2010
    #1
    Online ordered on June 17th. Planned to ship by July 14th.
    Called customer service on July 14th and was told see no problem on my order.
    Received the following email today(July 15th):
    ---------------------------------------------------------------
    We appreciate your recent purchase from the Apple Store. Following is
    an update regarding the status of your order xxxxxxxx.

    Due to an unexpected delay, we now anticipate shipping the following
    item(s) as follows:


    xxxx, IPHONE 4 BLACK 16GB-USA
    Ships by 3 - 5 business days
    Delivers by Jul 21 - Jul 27

    We regret any inconvenience this delay may cause.

    A shipment notification, with tracking information, will be emailed to
    you as soon as your order is shipped. You may check the status of your
    order any time by visiting our online order status website at
    <http://www.apple.com/orderstatus>.

    If you prefer, you may change or cancel your order anytime before it is
    shipped. If you choose to cancel your order, Apple will issue a prompt
    refund.

    We are happy to answer questions or provide further status regarding
    your order. You may reach us by calling 1-800-676-2775, Mon-Fri 5am-8pm
    or Sat-Sun 7am-4pm Pacific time.

    If we do not hear from you, we will continue processing your order.

    We appreciate your business and your patience. Thank you for shopping
    at the Apple Store!
    --------------------------------------------------------------------------

    Really disappointed...

    Anyway, is this a hint that Apple is trying to correct the antenna issue ?
     
  2. zizo79 macrumors 6502a

    zizo79

    Joined:
    Jun 2, 2009
    Location:
    QQ Part
    #2
    This is weird...you might get a revised iPhone 4 after all! Why would they change the date a day before the press conference..
     
  3. buckca macrumors newbie

    Joined:
    Jul 13, 2010
    #3
    Or maybe it is just an automated email generated since your iphone has not shipped and it is one day past the original estimated ship date?
     
  4. duction macrumors 6502a

    duction

    Joined:
    Jun 6, 2010
    Location:
    U to the K
    #4
    i never got that when they delayed mine by 8 days. psh
     
  5. foot56 macrumors regular

    Joined:
    Jun 17, 2010
  6. buckca macrumors newbie

    Joined:
    Jul 13, 2010
    #6
    Well there goes my theory...
     
  7. TarHeelBorn88 macrumors regular

    Joined:
    Jun 24, 2010
    Location:
    South Florida/ Chapel Hill
    #7
    There's bad weather in Hong Kong and it is probably delayed due to that just as is happening with all the United Kingdom's orders. Check the U.K thread.
     
  8. COSWORTH macrumors regular

    Joined:
    Jun 20, 2010
    #8
    It is showing "ships 3 weeks" now from the app
     
  9. tjwaggoner macrumors regular

    Joined:
    May 8, 2010
    #9
    At least your getting it

    I ordered two phones on June 19th. Received one of them on July 9th well ahead of the 14th date. Was happy, still am. Love this phone, have no issues but I always use a case and planned to anyway. At any rate, yesterday rolls around so I call and see why the other hasnt shipped or even been prepared, bad news. Long story short: on phone with apple for 2+hrs, they entered my order wrong from the get-go (tried placing both orders for the same cell number--so no upgrade after activating the one), and after speaking to two managers, there is no way to change it. They were very helpful and apologetic but still had to cancel my order. They called every Apple store and retailer within a 3 hr drive of my location trying to find me one and/or putting me on waiting lists. I ended up just ordering a 32gb from Att as it seems they are shipping within about 7 days. Apple is sending me a FREE bumper and a FREE 8gb iPod nano for their mistake. Pretty nice gesture and I appreciate it but would much rather have my wife's phone ship when it should have instead of a case that I dont like and an iPod that Ill just give away.
     
  10. Wicked1 macrumors 68040

    Wicked1

    Joined:
    Apr 13, 2009
    Location:
    New Jersey
    #10
    I know I would try to correct it before shipping a product that might have to come back or be replaced, however they should have done this in the beginning, then with some more testing they would have upset ppl by delaying the phone but then they wouldn't have this PR mess all over their faces.
     
  11. airflyinto thread starter macrumors newbie

    Joined:
    Jul 15, 2010
    #11
    To me, they are doing things messy. I received an email yesterday, one day before the scheduled shipping date, saying there is a problem when they tried to activate the At&t set-up. So they request me to contact at&t to resolve this issue and tell me they will cancel the order if I can't resolve it in two days. I called both Apple and At&t and was told no any problem with my order, which means apple sent out this email by mistake. And today, the scheduled shipping date, they sent out the notice of delay with no clear reason. It is even not an excuse...
     
  12. airflyinto thread starter macrumors newbie

    Joined:
    Jul 15, 2010

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