Deleted all Outlook Contacts - Urgent Help Needed!

Discussion in 'Mac Apps and Mac App Store' started by Michael73, Nov 27, 2012.

  1. Michael73 macrumors 65816

    Feb 27, 2007
    Yesterday I was helping a neighbor try and get his Outlook contacts (Outlook for Mac 2011) onto his iPhone. In the process, he noticed some duplicate contacts so before we did the sync he was going through and deleting the dupes. Somehow he wound up deleting every single one of his contacts. Going to the "Edit" menu he found "Undo" was grayed out.

    He is using Time Machine but I'm unsure where to locate the contact data to help him restore.

    I did find what appear to be the contacts in "Documents > Microsoft User Data > Office 2011 Identities > Main Identity > Data Records > Contacts > 0T > 0B > 0M > 0K" but everything is an *.olk file (e.g. x01_82.olk14Contact) and while I can choose to open the file using Outlook, it won't let me import this file type or drag and drop them into the Contacts Window pane.

    So, how can I help him restore all his deleted contacts???

    Thanks in advance for all your help! :)
  2. dianeoforegon macrumors 6502a


    Apr 26, 2011
    You will need to restore the entire Identity then export the contacts to import into his main Identity. All Time Machine Identities do not save the database file so you will have to rebuild first.


    1) Click the Time Machine icon in the Dock or open it from the Applications folder.

    2) Use the arrows and the timeline along the right edge of your screen to browse through the Time Machine backups. When you find the Main Identity file, select it, and then click Restore. Select to save on the Desktop.

    3) Rename Main Identity on Desktop to "Restored Main Identity".

    4) Drag "Restored Main Identity" to the Office 2011 Identities folder.

    ~/Documents/Microsoft User Data/Office 2011 Identities/

    5) Using Database Utility select "Restored Main Identity". Set as default then select to rebuild.

    6) You can export data from the rebuilt Identity as .olm file to merge with another Identity .

    File > Export (select the default action to export as .olm file. Select items you want to recover.)

    7) "Switch Identity" Select Main Identity as default in Database Utility.

    8) File > Import select the .olm file into your main Identity. You'll need to drag from imported folder to the local folders/calendars, contacts etc.

    See this link for help moving the imported data.

    How to move your data to a new Identity

  3. Michael73 thread starter macrumors 65816

    Feb 27, 2007
    @Diane - Perfect - thanks!!!!!!

    Can I assume that once I've switched back to using the Main Identity, done the import and verified that all the data's there that it's OK to delete the "Restored Main Identity" as it's no longer being used?
  4. Newfiebill macrumors regular


    Jan 6, 2011
    Hi, do yourself a favour and quit using Time Machine for your Data Backups. I use an external drive and SuperDuper to create a daily scheduled disk copy/mirror. SuperDuper mirrors the drive so that ALL your files are copied for back up. Not to mention gives you the option of an additional boot drive if your internal drive fails.... Cheers!
  5. dianeoforegon macrumors 6502a


    Apr 26, 2011
    Yes, you can delete the restored Identity after you are satisfied you have recovered your data.

    Michael73's suggestion to use SuperDuper is an excellent one, but think it's best when used with Time Machine.

    SuperDuper has run and overwritten the older data you need to restore.

    Pros: SuperDuper backs up the database file so you don't have to rebuild. Identities restored from Time Machine often will fail to rebuild. If that happens it's very difficult to recover any data from Outlook.

    I suggest that you occasionally export as .olm file just Contacts and Calendar events in case you need to restore a single item.

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