Deleted an app, had to restore the Apple TV to get it back

Discussion in 'Apple TV and Home Theater' started by Cory Bauer, Nov 9, 2015.

  1. Cory Bauer macrumors 6502a

    Joined:
    Jun 26, 2003
    #1
    So this was obnoxious. I had an app that was giving me some trouble on the Apple TV, so I chose to delete it from the home page, as doing so also deletes the App data, thinking I would then redownload the app fresh from the "purchased tab". Once the app was deleted, I located it in the purchased tab, but instead of the having the option to "get", the button was still "open".

    "Open" of course, did nothing, because the app had been deleted (but apparently the Apple TV didn't know that). Additionally, a generic "null" icon had appeared on the home screen which could also not be deleted (going through the steps had no affect).

    I tried rebooting the Apple TV, unplugging it, switching user accounts, and it all made no difference. The only way to eliminate the "null" and redownload the app I had deleted was to restore the whole stupid thing, lose all saved game progress, re-download every application, and re-enter all of the painful login information for every application using the onscreen keyboard (since there's no iOS remote or USB keyboard support).

    What a miserable experience. Hopefully this was merely a fluke and doesn't affect others, but I thought I'd post just to warn others that if you delete an app, you may not be able to redownload it again.
     
  2. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #2
    Silly question, but how do you delete an app from the home screen?
     
  3. Cory Bauer thread starter macrumors 6502a

    Joined:
    Jun 26, 2003
    #3
    You select an app, hold down the touchpad until it begins to jiggle, then press play/pause.
     
  4. Che Castro macrumors 603

    Joined:
    May 21, 2009
    #4
    Name of the app ?
    And did you contact the developer and Apple about ?
     
  5. Cory Bauer thread starter macrumors 6502a

    Joined:
    Jun 26, 2003
    #5
    The app was Plex. I tried to find a means of filing a bug report or send feedback to Apple regarding the issue but found nothing apart from their community forums (which I realize they don't check).
     
  6. TrueBlou macrumors demi-god

    TrueBlou

    Joined:
    Sep 16, 2014
    Location:
    Scotland
    #6

    Go here to report a problem.
     
  7. 6836838 Suspended

    Joined:
    Jul 18, 2011
    #7
    Same problem. Got a 'null' app. Broken Age. No way to delete. Even from setting. Installing the app again from App Store was impossible. The 'Open' link did nothing.
     
  8. fhall1 macrumors 68040

    fhall1

    Joined:
    Dec 18, 2007
    Location:
    (Central) NY State of mind
    #8
    Did you report it to Apple using the link above?
     
  9. 6836838 Suspended

    Joined:
    Jul 18, 2011
    #9
    No that's not the right place to report iOS problems.
     
  10. fhall1 macrumors 68040

    fhall1

    Joined:
    Dec 18, 2007
    Location:
    (Central) NY State of mind
    #10
    Goes to the right place for me....lists my iOS (and TV apps) and has a "report a problem" button next to them.
     

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