Deleted contact info keeps coming back

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Doctor Q, May 5, 2011.

  1. Doctor Q Administrator

    Doctor Q

    Staff Member

    Joined:
    Sep 19, 2002
    Location:
    Los Angeles
    #1
    I have all of my Macs and iPhones and iPads synced with MobileMe. Which means everything syncs with everything. It's very handy.

    But... I can't delete Contact or Address Book information that is obsolete.

    For example, suppose I have two email addresses for my pal Steve:
    1. work email: sjobs@next.com
    2. work email: sjobs@apple.com
    I want to delete the first one but:
    • If I delete it from Address Book on one of my Macs, it syncs back in from MobileMe or one of the other devices.
    • If I delete it from my Contacts in MobileMe, it syncs back in from Address Book on one of my Macs or one of the other devices.
    • If I delete it on an iPhone or iPad, it syncs back in from Mobile Me or Address Book.
    Ask an expert

    I asked the genius at an Apple Store and he said he didn't know but he would ask an even genius-ier employee. That employee said to delete it from MobileMe since that's the master copy.

    But that doesn't work. If I delete sjobs@next.com from MobileMe (or Address book or an iPhone or iPad) I get
    1. work email: sjobs@apple.com
    but the next day it's back to
    1. work email: sjobs@next.com
    2. work email: sjobs@apple.com
    How do you delete a property of a contact or Address Book entry when MobileMe and Address Book and a bunch of i-devices are synced?
     
  2. discounteggroll macrumors 6502

    discounteggroll

    Joined:
    Aug 6, 2006
    Location:
    Greenwich, CT
    #2
    so you've gone on the me.com website and deleted the unwated email address?
     
  3. Morod macrumors 68000

    Morod

    Joined:
    Jan 1, 2008
    Location:
    On The Nickel, over there....
    #3
    I'm not very genuis-y, but first I would disable Contacts syncing in MM preferences, (System preferences>MobileMe>Sync), delete the accounts on all devices, then re-enable Contact syncing in MM preferences.
    Hope this helps!
    Great avatar, btw.
     
  4. Doctor Q thread starter Administrator

    Doctor Q

    Staff Member

    Joined:
    Sep 19, 2002
    Location:
    Los Angeles
    #4
    Yes, both before and after the Apple employee told me that was the proper way to do this.

    Thanks, but deleting all of the accounts on all devices (some at work, some at home, some my wife carries around) isn't much better than deleting just the unwanted entries from each device. Either way, this is something I have to do now and then and I can't find any "proper" way to do it.
     
  5. thunderbunny macrumors 6502a

    thunderbunny

    Joined:
    Jul 15, 2010
    Location:
    Cheshire, UK
    #5
    I would try turning off syncing on one of your macs, deleting all the redundant items and then reset the sync data on mobileme with data from that mac. Maybe removing your mobileme account from iPhone/iPad before doing this and re-set it up afterwards if they are syncing the unwanted data back to mobileme.
     

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