DELETED photos are still not deleted & still remains on iCloud!

Discussion in 'iOS 9' started by venividivigor, Jan 24, 2016.

  1. venividivigor, Jan 24, 2016
    Last edited: Jan 25, 2016

    venividivigor macrumors 6502

    Joined:
    Jun 11, 2013
    #1
    After organizing my photos on the iPhone, I found out that A LOT of the photos I've deleted remained on my MacBook Pro, buried in the "Photo's Library" -> "Masters" folder.

    http://imgur.com/DXG7AgZ

    Only way to find them was thru Spotlight.

    http://imgur.com/8Rzzo0m

    This is frustrating, because a lot of them were photos and videos I've deleted months ago.

    So I decided to purge my entire library by deleting all my photos, then trashing the "Photo's Library folder". When I created a new library and enabled iCloud Photo Library, all my DELETED photos were downloaded back to the "masters" folder. These pictures and videos don't show up in the app, but it did say it was downloading 1000 photos initially. How could it be downloading over a 1000 photos when my library has been empty for weeks???

    http://imgur.com/lxCAbZH

    It got even freakier when older photos (photos from 2014) started to show up in the "masters" folder when the Photos app was "done" downloading. (Once again, these photos don't show up in the app)

    Anyways these deleted photos are inaccessible to me on the iCloud website, iPhone, iPad, and Mac. But I know they are for sure still in the cloud and they keep redownloading them to my devices secretly.

    These photos are very private and need to be deleted. They also eat up a lot of space.

    I can't be the only one...

    image.jpeg image.jpeg
     
  2. freemannnn macrumors member

    Joined:
    Sep 12, 2013
    #2
    I switch to google photos for that reason. Phantom space used in icloud photos. Turn off icloud photos and wait for 30 days so everything will be deleted completely. Thats all. And now that i moved to free unlimited google photos and 30 days have passed after i turn off icloud photos, i dont care. I left icloud photos off!
     
  3. freemannnn, Jan 24, 2016
    Last edited: Jan 24, 2016

    freemannnn macrumors member

    Joined:
    Sep 12, 2013
    #3
    Look at my screenshot as a truth to what i was saying before. 2.9gb space is being used with 0 photos and videos in icloud photos!
    The funny thing is that i installed icloud for windows and it started by itself to download these 2.9gb. I found out that it was deleted photos and videos months before. Maybe broken upload syncs.

    [​IMG]
     
  4. venividivigor thread starter macrumors 6502

    Joined:
    Jun 11, 2013
    #4
    Oh yeah... Mine says that too, only 432 mb tho. I couldn't wait 30 days for it to be deleted. The problem is for me; photos I try to delete, aren't actually deleted off the cloud. So the issue is... Photos you delete aren't actually deleted from the cloud. Apple is unreliable.
     
  5. iL15hts macrumors member

    iL15hts

    Joined:
    Jun 16, 2011
  6. venividivigor thread starter macrumors 6502

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    Jun 11, 2013
    #6
    It's empty. And the photos from 2014 would've been deleted by now because photos are deleted within 40 days when they're trashed.
     
  7. freemannnn macrumors member

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    Sep 12, 2013
  8. venividivigor thread starter macrumors 6502

    Joined:
    Jun 11, 2013
    #8
    It says that my library has 0 photos and 0 videos but has 430 MB.

    I'm assuming the 430 MB of data are the photos and videos that were supposed to be deleted and it keeps on downloading it to my Mac.
     
  9. freemannnn macrumors member

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    Sep 12, 2013
  10. Qbnkelt macrumors 65816

    Qbnkelt

    Joined:
    Oct 15, 2015
    Location:
    Mid-Atlantic
    #10
    But then recent photos won't back up.
     
  11. freemannnn macrumors member

    Joined:
    Sep 12, 2013
    #11
    Backup to google photos or flickr or dropbox or amazon!
     
  12. Shark5150 macrumors 6502a

    Shark5150

    Joined:
    Sep 24, 2014
    Location:
    Philly
    #12
    This happens to me as well. Exactly same. There must be a fix out there beyond turning off photo library.
     
  13. theoapo macrumors member

    theoapo

    Joined:
    Jan 23, 2015
    Location:
    Athens, Greece
    #13
    Don't worry, you're not the only one...

    What I did to clear up my space was the following:

    1. I went on iCloud.com and deleted all my photos and videos and emptied the "recently deleted folder" as well.
    2. iCloud Photos reported 0 photos and 0 videos.
    3. iCloud Photos storage occupied approx 1GB of data...
    4. On my windows laptop I installed, iCloud for Windows and asked it to download all my iCloud Photos media.
    5. Voila! Most of my invisible and deleted photos were downloaded to my laptop!
    6. I then went and uploaded all those deleted photos up to iCloud.com.
    7. iCloud Photos now showed all those phantom photos.
    8. Deleting those files cleaned up the remaining used space...

    Hope this helps you as well!

    PS: What I think is happening (or what I think happened in my case) is that this is a bug... If for example I take 10 photos while being outside (no wifi), delete 5 of them and delete them from the "recently deleted folder" as well, when I connect agai to a wifi network, the backup process begins and the phone uploads all of them (all 10) to the iCloud but "hides" the deleted 5 due to a bug... What I did above was "overwriting" the invisible files... Just my 2c...
     
  14. freemannnn macrumors member

    Joined:
    Sep 12, 2013
    #14
    In my case i stop using icloud photos because it was automatic uploading videos that sometimes are very large and time consumming to upload. I want to upload when iwant. I open google photos and starts uploading when i want.
    There should be an option just to upload photos or/and videos.
     
  15. DoctorKrabs macrumors 6502a

    DoctorKrabs

    Joined:
    Jul 12, 2013
    #15
    Since they are still downloaded to the Mac locally, try holding Option+Command while opening the Photos app. That will let you repair the local photo library and it may re-add the orphaned photos so you can delete them properly.

    It's pretty atrocious that the iCloud Photo Library doesn't automatically scan for files that aren't in the library and either add them back or delete them permanently. How do we trust that Apple doesn't keep all "deleted" pictures forever?
     
  16. venividivigor thread starter macrumors 6502

    Joined:
    Jun 11, 2013
    #16
    That's a good idea, I'll try that when I get the chance to.

    And as of right now I don't trust Apple at all. They literally still have photos I've deleted a year ago. That's f*** up.
     
  17. jasonklee, Jan 25, 2016
    Last edited: Jan 25, 2016

    jasonklee macrumors 6502

    jasonklee

    Joined:
    Dec 7, 2007
    #17
    I had the same exact problem. I called Apple and a tier 2 agent told me my library was corrupted because in my case I was emptying my Recently Deleted folder as photos were uploading which caused iCloud to go haywire. He issued a repair order and got engineers to rebuild my library in two business days.

    So before I empty out the Recently Deleted photo I have to wait for those photos to upload. But soon as photos are moved to that folder they no longer counted against your storage so now I just let them auto delete in 30 days.
     
  18. venividivigor thread starter macrumors 6502

    Joined:
    Jun 11, 2013
    #18
    Hmm, well even if my library is fixed because it could be corrupted, iCloud still doesn't delete photos I've recently taken, then recently deleted.

    For example: I was at a party last night and I took a lot of photos, the next morning my photos would've been uploaded to iCloud and downloaded to all my devices. When I start deleting some photos, (and yes, even emptying my Recently Deleted) the photos I deleted will still remain within the "masters" folder on my Mac. And presumably on the cloud still.

    Am I the only who sees this as a HUGE privacy issue?
     
  19. haginile macrumors member

    Joined:
    Dec 13, 2006
    #19
    This happened to me when Photos first came out – there were a bunch of photos that refuse to get deleted. It sounds crazy, but I had to give Apple complete control over my iCloud account, and their engineers went in there, ran a health check on my photos library, and finally fixed it...
     
  20. venividivigor thread starter macrumors 6502

    Joined:
    Jun 11, 2013
    #20
    So your photos finally get deleted from your Mac now?? And what do you mean by complete control? Did you give them your password?? ... I don't think I'd do that.
     
  21. haginile macrumors member

    Joined:
    Dec 13, 2006
    #21
    Yes, photos are gone. I did give them the password (after changing it to some random letter combinations...)
     
  22. jasonklee macrumors 6502

    jasonklee

    Joined:
    Dec 7, 2007
    #22
    I experienced the same. Deleted photos weren't deleted even if my library contained zero photos. However in my masters folder I saw them, plus thousands of photos I thought I deleted from two previous years.

    I couldn't fully delete new photos until Apple rebuilt my corrupt library.
     
  23. venividivigor thread starter macrumors 6502

    Joined:
    Jun 11, 2013
    #23
    Could you guys link me or provide the steps on how you were able to contact Apple?

    I'm sure the Apple Genius' aren't able to help me on this. I probably have to speak to the engineers or something higher up than a genius
     
  24. jasonklee macrumors 6502

    jasonklee

    Joined:
    Dec 7, 2007
    #24
    I just called 800-MY-APPLE. You're going to have to talk to a tier 2 agent. They can look at your iCloud library and see if there are any corrupt files which I suspect it is.
     
  25. venividivigor thread starter macrumors 6502

    Joined:
    Jun 11, 2013
    #25
    Thanks man! Hopefully it'll be a easy process.

    IF you have the time, can you tell me what they got you to do?
     

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