Hi, it has happened several times that delivery people from DHL and UPS never buzzed me and put in record that they could not deliver the package because I was not at home. Is there anything that we can do about these people? This morning I was surprised to see that a package from DHL was on delivery truck so I waited for the entire day. Then, suddenly I got a SMS saying that they attended to delivery the package but I was not at home! I wonder if they actually came. These two companies are especially bad for delivery and pickup.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Deliver people like to accuse customers of not being at home
- Thread starter hajime
- Start date
- Sort by reaction score
A lot of times that happens so that the delivery person can get done with the route quicker. I have had it happen to me a few times and the delivery person definitely did not knock or ring the doorbell.
Last edited:
Remember, you are not the shipping company's customer...so it is difficult to get them to do anything about this problem. It can be more effective to tell the seller of the goods about the falsely delayed deliveries.
For example, it appears that Amazon has stopped using OnTrac in my area. I, and I am sure many other people nearby, made repeated complaints about fake delivery attempts, packages dumped on sidewalks, wrong address deliveries, late deliveries, etc, etc, etc. to Amazon Customer Service. As a result (I hope), I have not had an Amazon purchase shipped via OnTrac for at least a couple of years now. OnTrac's trucks also seem to be around a lot less frequently.
For example, it appears that Amazon has stopped using OnTrac in my area. I, and I am sure many other people nearby, made repeated complaints about fake delivery attempts, packages dumped on sidewalks, wrong address deliveries, late deliveries, etc, etc, etc. to Amazon Customer Service. As a result (I hope), I have not had an Amazon purchase shipped via OnTrac for at least a couple of years now. OnTrac's trucks also seem to be around a lot less frequently.
Last edited:
Do you have cameras in your property? I do so I know if someone attempted to deliver a package. When we first moved here some of the delivery people ”attempted“ delivery but couldn’t find the house for some reason even though it’s been here for decades.
It amused me wat the delivery guy writing the “sorry I missed you“ card while walking up to my house. The look on his face when I opened the door before h could post the card through the letter box was priceless. Since being caught in the act I have never been ’out’ for my deliveries.
Is it true that the more they deliver/day, the better they get paid? The superintendent mentioned that these people don't bother to waste their time to buss the customers. As soon as they arrive and see no receptionist at the apartment ground floor, they just say that nobody is at home and move on.
Yes, sometimes I complained to courier companies about this behavior. The only thing they did was to rearrange the delivery or pickup.
DHL and UPS people in my area are quite bad. Usually DHL people don't bother to come up. They just call me at the front door of the apartment and "demand" me to go down to pick up the package myself. Today they did not even bother to do that. Last time I also had to argue with the UPS guy and threatened to complain him if he insisted that I go down to meet him at the front door.
Happens a lot in Sweden as well. I get a notification in the app sayin "Noone answered the door, you can pick up your package in your local sub-post office"
I'm always at home since a year back. No biggie thou, it's only a few hundred feet away from me anyway. I can need the walk
Apparently (my wife told me about this) over here (hint: not 'Murica) it's not unusual for a delivery to get repeatedly marked as "recipient not available" (or whatever equivalent they use) without attempting to actually deliver it, and then eventually they just send it back to the sender.
As someone who runs a distribution warehouse, I can tell you all couriers are struggling. With all the people ordering goods at home, they are struggling to expand quick enough. Because of this the level of service has naturally deteriorated.
Some of the drivers get paid per delivery. Some get a reduced amount if they deliver it on a second attempt. Others have targets they have to hit.
As the drop of points that are springing up everywhere, you can see the attraction to drop things off there.
We live in a village with no street names or house numbers. Lived here about two years and I still don’t know what half the houses are called.
I know it’s frustrating waiting in for a parcel that doesn’t arrive, but it’s not always the drivers fault. They don’t hang around. You might be in the loo or the shower.
Some of the drivers get paid per delivery. Some get a reduced amount if they deliver it on a second attempt. Others have targets they have to hit.
As the drop of points that are springing up everywhere, you can see the attraction to drop things off there.
We live in a village with no street names or house numbers. Lived here about two years and I still don’t know what half the houses are called.
I know it’s frustrating waiting in for a parcel that doesn’t arrive, but it’s not always the drivers fault. They don’t hang around. You might be in the loo or the shower.
It's always interesting reading how bad delivery systems are in some countries. And then there's a country like Japan where you can schedule your delivery to the exact hour. So it's possible. It's just that the companies/management are unwilling to do it for whatever reason.
It's a mix bag in my country, but at least most local couriers are polite enough to call the addressee if he/she is available. I'm guessing UPS and the likes are too big that they don't feel the need to compete, and such they can provide such crappy services.
It's a mix bag in my country, but at least most local couriers are polite enough to call the addressee if he/she is available. I'm guessing UPS and the likes are too big that they don't feel the need to compete, and such they can provide such crappy services.
that's almost the norm here in Germany. I live on the 5th floor and if they deliver something to someone on a lower level, they just hand my package to those neighbours to avoid having to get up to the 5th floor (we do have an elevator). I especially love the e-mail afterwards "your package has been to delivered to neighbour XY as requested" - I never requested anything. Before I moved to Berlin, they would just drop them in front of the apartment door but apparently that is no longer allowed in Berlin because so many packages get stolen here.
We use UPS for our shipping at work. They are not perfect but perform better than all the others we have tried.
I called DHL to complain the driver. They said that the reason he could not deliver the package is that he did not know the access code. This is bulls*hit as the directory is at the front door. He could have entered my name to find the access code to buss me. Also, he has my phone number. Just like other delivery people, he could have called my cell phone. Now, DHL gave me two options: 1. Keep checking their website. When the status is updated to "With courier", call them back to arrange for a delivery today. 2. Wait for a delivery on tomorrow.
Even before the pandemic, DHL drivers often called my cellphone and asked me to go down the building to pick up the package myself.
They're lazy? Its too far out of their way and it's "easier" than delivering it? They just feel like being a douche nozzle that day? Just like the question "Why do people feel the need to put Coriander (aka Cilantro, to Americans) in food?" the answer to this is un-knowable.
Not DHL or UPS, but we do have a USPS (US Mail) carrier that will claim 'no access to property' sometimes when delivering the mail. It's a BS excuse because in my neighborhood (and my previous neighborhood) the USPS uses clusterboxes. Your mailbox is just one box among the many of one larger metal box. You get a key delivered into your box so you can open another metal box to get your package.
So, when the carrier notates this as a reason not to deliver my package I know she's lying for whatever reason, because she doesn't need access to my house. Furthermore, she still delivers my mail to the clusterbox.
Ticks me off!
So, when the carrier notates this as a reason not to deliver my package I know she's lying for whatever reason, because she doesn't need access to my house. Furthermore, she still delivers my mail to the clusterbox.
Ticks me off!
Yeah, I've been literally sitting in our yard all day, near the only gate to our home, and got a notification that they tried to deliver but no one was home.
It's because marking it undeliverable doesn't impact the on-time delivery statistics. It's probably not the drivers. If they're getting near the end of the shift and aren't going to make all the deliveries, they'll return to the depot. There were reports last year of managers going through such deliveries and marking them as "attempted delivery".
It's mainly due to not enough delivery people for a much increased amount of online orders.
Still, "attempted delivery" is better than having a box containing a 27" Dell 4K monitor left outside the gate in full view of the street. Luckily I was home that day and saw the van drive off.
It's because marking it undeliverable doesn't impact the on-time delivery statistics. It's probably not the drivers. If they're getting near the end of the shift and aren't going to make all the deliveries, they'll return to the depot. There were reports last year of managers going through such deliveries and marking them as "attempted delivery".
It's mainly due to not enough delivery people for a much increased amount of online orders.
Still, "attempted delivery" is better than having a box containing a 27" Dell 4K monitor left outside the gate in full view of the street. Luckily I was home that day and saw the van drive off.