So for the past month or two I've been in the market for a new computer. I bought an iMac and had to return it because there was a problem with it. I decided I might as well try a Windows now that I had a second chance on the computer (the program I wanted to run recommended a Mac Pro or PC of equal specs, and I couldn't afford the Mac Pro). So I ordered a Dell Studio XPS 435 with a Core i7 Processor and I was going upgrade the RAM to 9GB. I got the computer yesterday and noticed that things were running extremely slowly. For example, my programs loaded about 5 times faster on my iMac (using it now) which is three years old and has about half the specs of the new computer. I actually timed it on a stopwatch. I thought that could be a problem, but wasn't sure since Windows is normally slower. I had basically decided to return it at that point anyway, what's the point of spending $1,000 for a new computer that runs half the speed of a three year old one? I was checking the BIOS and saw that it said I only had 2GB RAM installed, when I really had 3GB and Windows was reading three. I called Dell Tech Support and they walked me through a BIOS update. It turns out, the computer had BIOS from before the processor was even made! I'm not very knowledgeable about computer, but I know that a new processor like the Core i7 can't be running on BIOS from before it was made! How can Dell ship something out like that? Don't they check their systems? The Tech support guy walked me through a BIOS update and it fixed the RAM recognition, but now I can't start Windows. I get an option to "Start Windows Normally" and then if I select that the computer restarts and I have to select it again, and it repeats the reboot and brings me to the same screen. The other option just gives me a blue screen. The tech support guy has been really nice and very helpful, but this is disgraceful. I've heard horror stories about Dell, but I knew that they used to be good, I guess not anymore. I'm now stuck with a completely broken computer, and they are going to charge a restocking fee and shipping to send back a broken computer I've had for a day. Anyone else have experiences like this?