Did this idiot really think this gross act would do any more than reinforce the computer users' opinion of techs being no more than pimply faced (yes, I was pimply faced, once) geeks! When I opened up the new laptop, I saw the screen was scratched and dirty, and the keyboard was covered in debris. Wait, not debris....what is that? HAIRS!? Not just any hairs - these could only be described as pubes. I hate to be so crude, but pubes are pubes. Not the incidental curly hair, but rather mini-tufts between the keys. My only guess is that Ron Jeremy was the previous owner. Full article with a photo of crappy Dell laptop sprouting pubes http://consumerist.com/374402/photo-dell-breaks-your-laptop-sends-replacement-full-of-pubes.