Demanding New Macbook Pro from Apple

Discussion in 'MacBook Pro' started by choule, Feb 3, 2008.

  1. choule macrumors newbie

    Joined:
    Feb 3, 2008
    #1
    Hi everyone! I was wondering if you guys had any tips for demanding a new macbook pro. I bought this computer last year (I still have Apple Care) and I have had the keyboard, hard-drive, batteries, power cord, logic board, left usb, and optical drive all replaced, on top of wiping the hard-drive clean (And I take good care of my computer...it just sits on my computer plugged into my Cinema Display). The most recent was the logic board and USB about a week ago and I got it back and most of the problems wernt fixed!

    Has anyone demanded a new computer from Apple before? I scheduled an appointment with the genius bar for tomorrow. I dont feel like its out of line to ask...I'm a freelance retoucher, web designer, and photographer and this has caused me to be behind with clients many times over.

    I would appreciate any advice!!!
     
  2. iBookG4user macrumors 604

    iBookG4user

    Joined:
    Jun 27, 2006
    Location:
    Seattle, WA
    #2
    Try something like this, "You've repaired this MacBook Pro so many times and it just seems like issues will arise anyway, could I just get a new computer instead repairing it and risking the same thing happening again? This MacBook Pro is even causing me to get behind on my job and that's something that I can't let happen."
     
  3. Jason S. macrumors 6502a

    Joined:
    Jul 23, 2007
    Location:
    Pennsylvania
    #3
    I think you would have better luck if you calmly and nicely asked rather than demanded a new machine. Don't get nasty with them and I think you have a good chance of getting what you want.
     
  4. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #4
    Yeah, I definitely will do it nicely...Anger never gets you anywhere...God knows I'd be dragged out of the store! Hahaha!
     
  5. bayol05 macrumors regular

    bayol05

    Joined:
    Jun 4, 2005
    Location:
    Los Angeles, CA
    #5
    Just write a calm email to steve jobs explaining your situation. Im sure we aren't allowed to post his email address here, so please don't. But I'm sure if you look hard enough you can find it. State your claim and make your point clear.
     
  6. Papajohn56 macrumors 6502

    Joined:
    Aug 13, 2005
    #6
    This is only for last resorts. I had to do this for my Powerbook G4, but it got replaced with a C2D Macbook Pro. Lower tech support told me there was nothing they could do for it, despite being under applecare, after 4 times of sending it in, 2 motherboard replacements. So I had to do this as a last resort.
     
  7. noodle654 macrumors 68020

    noodle654

    Joined:
    Jun 2, 2005
    Location:
    Never Ender
    #7
    I got really pissed with Apple over the summer with my iBook...I was without it for over a month because Flextronics doesn't understand English...

    Anyways, they saw all the repairs and such and they decided to give me a new MB. The support line transfered me to some guy named Derick in Apple NYC corporate center. He solved the problem.
     
  8. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #8
    I'm feeling alot better about this. I get nervous with this kind of stuff...I hate sounding like an as*hole...but if I go in and state my case, I pray it will go over well!
     
  9. marclapierre13 macrumors 6502a

    marclapierre13

    Joined:
    Jul 7, 2005
    #9
    The best way to do any sort of warranty, is to explain, calmly, but strongly, that they will be losing a customer if they do not fix the problem. The goal of the customer service team is to keep customers, and make them happy.
     
  10. Csmitte macrumors 6502

    Csmitte

    Joined:
    Oct 11, 2007
    #10
    My friend if you demand your going to be a user that hates apple loves the OS but continues to Bit@h about how apple did you wrong! Be Calm but Firm explain you situation, and use tact. trust me it works.

    Cheers
     
  11. xraydoc macrumors demi-god

    xraydoc

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    Oct 9, 2005
    Location:
    192.168.1.1
  12. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #12
    Thanks, everyone for the tips!! I will be sure to update everyone tomorrow after my appointment!
     
  13. marclapierre13 macrumors 6502a

    marclapierre13

    Joined:
    Jul 7, 2005
    #13
    Kick some ass!:p
    JK, hope all goes well!
     
  14. kurt92 macrumors newbie

    Joined:
    Sep 10, 2007
    #14
    I actually finally got apple to give me another macbook after 3 constant hard drive failures, they gave in but the whole process is very annoying if you customized your mac online, I upgraded mine and due to that they couldnt accept it in return and had to send a request to apple and when they approve they send in problemed macbook and once they get it they finally send the brand new macbook to your store. Also they said if i bring in my box and everything that came with my computer they will give me everything brand new, not sure if that applies to your situation but give it a try.
     
  15. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #15
    Hi everyone!
    I brought my computer in and it turns out that the people at the repair factory never changed the logic board even though the genius bar said to. I was definitely not happy with that so they ordered the part and will change it in store for me. They said that if problems occur after the logic board then they will talk about replacing the computer. Hopefully this will sort the problems out...but talk about an inconvenience!
    Thanks everyone!!
    Chad
     
  16. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #16
    Hi everyone! My new logic board is in the store already! That was so quick! Kudos Apple!!

    Tomorrow I am dropping my computer off first thing in the morning and hopefully will get it back quickly...I'm going to test everything in the store before I leave.
     
  17. maclover92 macrumors newbie

    Joined:
    Feb 3, 2008
    Location:
    United States
    #17
    Did they genuinely take the blame for not correctly repairing it the first time?
    or atleast not checking it to make sure the repairs were completed properly?
    i believe you should be given something for your trouble!! ;)
     
  18. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #18
    Yeah they never really took the blame. The problems are pretty obvious so I guess no one checked it...hmm do I smell a $500 itunes card? hahaha!
     
  19. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #19
    Hi everyone!
    So they replaced my logic board and I got it back a few days later and 2 of the 3 problems were still happening. After speaking to the manager, they ordered me a brand new current macbook pro.
    I should be getting it in about a week!
    Thank you everyone for your advice!! I really appreciate it!
     
  20. spaceballl macrumors 68030

    spaceballl

    Joined:
    Nov 2, 2003
    Location:
    San Francisco, CA
  21. robrose20 macrumors 6502

    robrose20

    Joined:
    Jun 5, 2007
    #21
    There are lemon laws... I don't know what applies to computers.
     
  22. choule thread starter macrumors newbie

    Joined:
    Feb 3, 2008
    #22
    I just picked up my brand new replacement Macbook Pro today...it is fabulous! Thank you Apple!
     
  23. pbcub9 macrumors newbie

    Joined:
    Feb 17, 2008
    #23
    Macbook Replacement

    Lets Hope to god you have Apple Care. I just called apple cause my Macbook Pro has been i n the shop more than 3 times. I had to escalate the call to a product specialist... he was very nice and said..... looks like this one qualifies for a product replacement. HOWEVER........ that was my second call... the first guy totally gave me the finger... so I called back about 2 days later and found someone willing to help me.

    CALL APPLE CARE... SPEAK TO A PRODUCT SPECIALIST.:cool: If they dont want to help... keep calling back... soemone will help you. DONT GO TO THE APPLE STORE they wont help you.
     
  24. JMD123 macrumors member

    Joined:
    Aug 21, 2007
    #24
    WRONG.... I had m last Power book I bought 14 days before they released a better cheaper one... People at apple care said they could/would not do anything about it... Spoke to one specialist for one hour about it... went to the apple store where I bought it and they took it back no restocking fee.
     
  25. Pees330 macrumors 6502

    Joined:
    May 26, 2006
    Location:
    Las Vegas, NV
    #25
    Nice to hear that you got your new machine. I hope you don't have the same experiences with the new one. It's like a happy end in a fairy tale.
     

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