Demanding New Macbook Pro from Apple

Discussion in 'MacBook Pro' started by choule, Feb 3, 2008.

  1. choule macrumors newbie

    Feb 3, 2008
    Hi everyone! I was wondering if you guys had any tips for demanding a new macbook pro. I bought this computer last year (I still have Apple Care) and I have had the keyboard, hard-drive, batteries, power cord, logic board, left usb, and optical drive all replaced, on top of wiping the hard-drive clean (And I take good care of my just sits on my computer plugged into my Cinema Display). The most recent was the logic board and USB about a week ago and I got it back and most of the problems wernt fixed!

    Has anyone demanded a new computer from Apple before? I scheduled an appointment with the genius bar for tomorrow. I dont feel like its out of line to ask...I'm a freelance retoucher, web designer, and photographer and this has caused me to be behind with clients many times over.

    I would appreciate any advice!!!
  2. iBookG4user macrumors 604


    Jun 27, 2006
    Seattle, WA
    Try something like this, "You've repaired this MacBook Pro so many times and it just seems like issues will arise anyway, could I just get a new computer instead repairing it and risking the same thing happening again? This MacBook Pro is even causing me to get behind on my job and that's something that I can't let happen."
  3. Jason S. macrumors 6502a

    Jul 23, 2007
    I think you would have better luck if you calmly and nicely asked rather than demanded a new machine. Don't get nasty with them and I think you have a good chance of getting what you want.
  4. choule thread starter macrumors newbie

    Feb 3, 2008
    Yeah, I definitely will do it nicely...Anger never gets you anywhere...God knows I'd be dragged out of the store! Hahaha!
  5. bayol05 macrumors regular


    Jun 4, 2005
    Los Angeles, CA
    Just write a calm email to steve jobs explaining your situation. Im sure we aren't allowed to post his email address here, so please don't. But I'm sure if you look hard enough you can find it. State your claim and make your point clear.
  6. Papajohn56 macrumors 6502

    Aug 13, 2005
    This is only for last resorts. I had to do this for my Powerbook G4, but it got replaced with a C2D Macbook Pro. Lower tech support told me there was nothing they could do for it, despite being under applecare, after 4 times of sending it in, 2 motherboard replacements. So I had to do this as a last resort.
  7. noodle654 macrumors 68020


    Jun 2, 2005
    Never Ender
    I got really pissed with Apple over the summer with my iBook...I was without it for over a month because Flextronics doesn't understand English...

    Anyways, they saw all the repairs and such and they decided to give me a new MB. The support line transfered me to some guy named Derick in Apple NYC corporate center. He solved the problem.
  8. choule thread starter macrumors newbie

    Feb 3, 2008
    I'm feeling alot better about this. I get nervous with this kind of stuff...I hate sounding like an as*hole...but if I go in and state my case, I pray it will go over well!
  9. marclapierre13 macrumors 6502a


    Jul 7, 2005
    The best way to do any sort of warranty, is to explain, calmly, but strongly, that they will be losing a customer if they do not fix the problem. The goal of the customer service team is to keep customers, and make them happy.
  10. Csmitte macrumors 6502


    Oct 11, 2007
    My friend if you demand your going to be a user that hates apple loves the OS but continues to Bit@h about how apple did you wrong! Be Calm but Firm explain you situation, and use tact. trust me it works.

  11. xraydoc macrumors 604


    Oct 9, 2005
  12. choule thread starter macrumors newbie

    Feb 3, 2008
    Thanks, everyone for the tips!! I will be sure to update everyone tomorrow after my appointment!
  13. marclapierre13 macrumors 6502a


    Jul 7, 2005
    Kick some ass!:p
    JK, hope all goes well!
  14. kurt92 macrumors newbie

    Sep 10, 2007
    I actually finally got apple to give me another macbook after 3 constant hard drive failures, they gave in but the whole process is very annoying if you customized your mac online, I upgraded mine and due to that they couldnt accept it in return and had to send a request to apple and when they approve they send in problemed macbook and once they get it they finally send the brand new macbook to your store. Also they said if i bring in my box and everything that came with my computer they will give me everything brand new, not sure if that applies to your situation but give it a try.
  15. choule thread starter macrumors newbie

    Feb 3, 2008
    Hi everyone!
    I brought my computer in and it turns out that the people at the repair factory never changed the logic board even though the genius bar said to. I was definitely not happy with that so they ordered the part and will change it in store for me. They said that if problems occur after the logic board then they will talk about replacing the computer. Hopefully this will sort the problems out...but talk about an inconvenience!
    Thanks everyone!!
  16. choule thread starter macrumors newbie

    Feb 3, 2008
    Hi everyone! My new logic board is in the store already! That was so quick! Kudos Apple!!

    Tomorrow I am dropping my computer off first thing in the morning and hopefully will get it back quickly...I'm going to test everything in the store before I leave.
  17. maclover92 macrumors newbie

    Feb 3, 2008
    United States
    Did they genuinely take the blame for not correctly repairing it the first time?
    or atleast not checking it to make sure the repairs were completed properly?
    i believe you should be given something for your trouble!! ;)
  18. choule thread starter macrumors newbie

    Feb 3, 2008
    Yeah they never really took the blame. The problems are pretty obvious so I guess no one checked it...hmm do I smell a $500 itunes card? hahaha!
  19. choule thread starter macrumors newbie

    Feb 3, 2008
    Hi everyone!
    So they replaced my logic board and I got it back a few days later and 2 of the 3 problems were still happening. After speaking to the manager, they ordered me a brand new current macbook pro.
    I should be getting it in about a week!
    Thank you everyone for your advice!! I really appreciate it!
  20. spaceballl macrumors 68030


    Nov 2, 2003
    San Francisco, CA
  21. robrose20 macrumors 6502


    Jun 5, 2007
    There are lemon laws... I don't know what applies to computers.
  22. choule thread starter macrumors newbie

    Feb 3, 2008
    I just picked up my brand new replacement Macbook Pro is fabulous! Thank you Apple!
  23. pbcub9 macrumors newbie

    Feb 17, 2008
    Macbook Replacement

    Lets Hope to god you have Apple Care. I just called apple cause my Macbook Pro has been i n the shop more than 3 times. I had to escalate the call to a product specialist... he was very nice and said..... looks like this one qualifies for a product replacement. HOWEVER........ that was my second call... the first guy totally gave me the finger... so I called back about 2 days later and found someone willing to help me.

    CALL APPLE CARE... SPEAK TO A PRODUCT SPECIALIST.:cool: If they dont want to help... keep calling back... soemone will help you. DONT GO TO THE APPLE STORE they wont help you.
  24. JMD123 macrumors member

    Aug 21, 2007
    WRONG.... I had m last Power book I bought 14 days before they released a better cheaper one... People at apple care said they could/would not do anything about it... Spoke to one specialist for one hour about it... went to the apple store where I bought it and they took it back no restocking fee.
  25. Pees330 macrumors 6502

    May 26, 2006
    Las Vegas, NV
    Nice to hear that you got your new machine. I hope you don't have the same experiences with the new one. It's like a happy end in a fairy tale.

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