iPod touch Dent: There goes the resale value

gerbilbox

macrumors regular
Original poster
Nov 30, 2003
120
8
I dropped my week-old iPod touch. I'm not really bummed out since it's working just fine and I actually didn't notice the dent for hours, but I usually take better care of my property. I made the mistake of moving while it was charging, the cable pulled it out of my hands, free-falling without a parachute 3-4 feet to the kitchen floor and landed on a protrusion.

Curious as to how much Apple charges to repair/replace damage like this, but otherwise I can easily live with a slightly less than perfect iPod touch. Now, I'm holding on to it with a tighter grip. And case makers, I need your new cases now!

 

mattopotamus

macrumors G5
Jun 12, 2012
13,339
3,524
I don't think they repair cosmetic damage like that. They would probably offer you a replacement at a cheaper price....$200ish
 

cnev3

macrumors 6502
Sep 13, 2012
462
51
If I know i'm keeping a device permanently, or long term, it can have all the cosmetic damage in the world, and I don't mind, as long as it doesn't affect operation. Scratches, dents, and worn off finish look good to me. It gives the device character. When I see something worn from use, that says it was worth using a lot, and that's good.

But yeah, the resale value took a hit there.

Apple users are easily the most picky when it comes to the cosmetic condition of their devices.
 

mattopotamus

macrumors G5
Jun 12, 2012
13,339
3,524
Why in the world would they do that? Have you ever worked in retail? :confused:
Yes, I have, and that is exactly what they do as someone else pointed out. They offer you a replacement for $149 (aka $200ish as i posted). Not for cosmetic damage, but if it affect performance.
 

pogoyoyo

macrumors regular
Jun 17, 2010
159
9
Toronto, Canada
However, you will probably lose more than 10% resale value. If you return it (you have up to 30 days) the most they can charge you is a 10% restocking fee. And if you're a good sweet talker, you can get away with no restocking fee. Return it and buy another one.
 

NT1440

macrumors G5
May 18, 2008
12,183
14,441
Yes, I have, and that is exactly what they do as someone else pointed out. They offer you a replacement for $149 (aka $200ish as i posted). Not for cosmetic damage, but if it affect performance.
Where was this?

I know my company would never do that, but then again my company is pure evil.
 

mattopotamus

macrumors G5
Jun 12, 2012
13,339
3,524
Where was this?

I know my company would never do that, but then again my company is pure evil.
Apple always does this. For the new iphone, it is $229 for what they consider "out of warranty replacements" (dropping your phone causing malfunction or defects after the 1 year warranty period)
 

Ivabign

macrumors 6502
Mar 27, 2011
382
18
SoCal
However, you will probably lose more than 10% resale value. If you return it (you have up to 30 days) the most they can charge you is a 10% restocking fee. And if you're a good sweet talker, you can get away with no restocking fee. Return it and buy another one.
There you go - your recommendation is that he take no personal responsibility and make someone pay for his mistake.

The saving grace is that judging by the OP's post, it doesn't look like he's the type who would try to lie, cheat and steal his way out of a mishap.

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Check out eBay for a replacement back cover,


Type in these search words: NEW Replacement 4th Gen iPod Touch back cover 8gb
I believe his is a 5th generation - different bird.
 
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