Dented MacBook Pro Retina Bought from BestBuy

AlexxRyzhkov

macrumors regular
Original poster
May 17, 2014
133
3
So I bought a Mid range retina MacBook Pro from Best Buy a couple months ago, and with it, I bought the BestBuy ADH (Accidental Damage Handling) Warranty for 1 year, which was $200.
Well the MacBook isn't broken, it seems to be working 100% fine, but it's covered in really annoying dents. There are 2 really bad dents in the corner, one from the strap on my laptop bag breaking, the other from it falling of a table onto concrete.
So I'm wondering, will best buy fix it? Or better yet, replace it?
To be honest, I'm not really in love with the MacBook, and would rather get it replaced with an iMac 21.5" that cost exactly the same. Would they do that? Or would they just repair the dents.
Now I was chatting with a best buy employee, and he suggested that if I wanted a new model or a different Mac, I could "accidentally" spill a coke or something on it, and best buy would replace it. I probably won't do that, but just wondering, will that work?
I've considered selling the MacBook as is, but I guess no one wants a dented and scratched macbook
 

SandboxGeneral

Moderator emeritus
Sep 8, 2010
26,439
9,911
Detroit
You really need to read the terms of the agreement to see exactly what they cover. You can also call the store and ask too.
 

Hieveryone

macrumors 603
Apr 11, 2014
5,178
2,062
USA
These warranty plans are extremely tricky. You should read the contract and see what it says exactly before proceeding to spill cokes etc on it.
 

Altemose

macrumors G3
Mar 26, 2013
9,173
479
Elkton, Maryland
So I bought a Mid range retina MacBook Pro from Best Buy a couple months ago, and with it, I bought the BestBuy ADH (Accidental Damage Handling) Warranty for 1 year, which was $200.
Well the MacBook isn't broken, it seems to be working 100% fine, but it's covered in really annoying dents. There are 2 really bad dents in the corner, one from the strap on my laptop bag breaking, the other from it falling of a table onto concrete.
So I'm wondering, will best buy fix it? Or better yet, replace it?
To be honest, I'm not really in love with the MacBook, and would rather get it replaced with an iMac 21.5" that cost exactly the same. Would they do that? Or would they just repair the dents.
Now I was chatting with a best buy employee, and he suggested that if I wanted a new model or a different Mac, I could "accidentally" spill a coke or something on it, and best buy would replace it. I probably won't do that, but just wondering, will that work?
I've considered selling the MacBook as is, but I guess no one wants a dented and scratched macbook
Purposely damaging your machine to take advantage of the protection you bought is a this little thing called fraud. You can have a look, but in all honesty, if you take care of your machine better the dents would not occur. I understand about the laptop bag strap breaking though. I would personally read through the agreement, as most insurance policies and accidental protection policies do not protect against cosmetic damage.
 

JoeG4

macrumors 68030
Jan 11, 2002
2,712
255
Bay Area, Ca.
Often cosmetic damage isn't covered by those kinds of warranties. Accidents caused by negligence sometimes aren't either, which makes you go hrmmm.. what's the point, because most accidents that would break a computer are due to negligence lol.


Knowing that you have an accidental damage warranty could be a reason enough to become so negligent that you genuinely accidentally break the computer by being careless since you have a warranty that will get you a new one if it breaks.

Or you could keep pushing the issue until they fix it.
 

maflynn

Moderator
Staff member
May 3, 2009
66,808
33,778
Boston
The details of your contract, BestBuy tends to really push these contracts and work really hard at not paying out on them. Its nearly all profit for them, when they sell extended and accidental coverage.
 

Trvlngnrs

macrumors 6502
Jun 8, 2010
339
26
I'd ask them. Their website says:


?Accidental Damage from Handling

If you drop or spill on your device in the course of normal use, we'll cover the cost of your repair."
 

RedRaven571

macrumors 65816
Mar 13, 2009
1,064
62
Pennsylvania
Now I was chatting with a best buy employee, and he suggested that if I wanted a new model or a different Mac, I could "accidentally" spill a coke or something on it, and best buy would replace it. I probably won't do that, but just wondering, will that work?
It's EXACTLY this type of thinking that made BB change their policy about iPhone protection. If a customer brought in a phone with a cracked screen, it was ineligible for replacement, it would be repaired so, apparently, folks would go out to the parking lot and throw their phone on the ground and come back in the store and say "Now, does it qualify for replacement?" Result: all iPhones under BB warranty now get refurbs not a new phone (as was previous).


I've considered selling the MacBook as is, but I guess no one wants a dented and scratched macbook
Look on eBay, you'd be surprised.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,741
146
Basically you treat your MBP like it is a stuffed animal. You toss it around, you don't seem to give two ***** about it, and you seem to think that you can come online and find out if there is a way to further push your way into a replacement by "accidentally" spilling coke? I almost find it impossible to believe that a Best Buy employee came up with the coke idea and was stupid enough to tell you about it but taking responsibility isn't the theme here.

Do your own homework and go read the terms of the agreement you paid for. Figure out if your absolute carelessness is covered and then if it is not but spilling coke is, go ahead and spill the coke. You'll do it anyway regardless of anything the internet moral police will tell you.

Dents can be fixed by replacing the case. You probably won't get an iMac out of this though. You could get the case replaced, unless they opt to replace the whole machine and sell it. If they do not replace the machine and the case is replaced have the decency to tell the buyer that it was dropped on concrete.
 

AlexxRyzhkov

macrumors regular
Original poster
May 17, 2014
133
3
Basically you treat your MBP like it is a stuffed animal. You toss it around, you don't seem to give two ***** about it, and you seem to think that you can come online and find out if there is a way to further push your way into a replacement by "accidentally" spilling coke? I almost find it impossible to believe that a Best Buy employee came up with the coke idea and was stupid enough to tell you about it but taking responsibility isn't the theme here.

Do your own homework and go read the terms of the agreement you paid for. Figure out if your absolute carelessness is covered and then if it is not but spilling coke is, go ahead and spill the coke. You'll do it anyway regardless of anything the internet moral police will tell you.

Dents can be fixed by replacing the case. You probably won't get an iMac out of this though. You could get the case replaced, unless they opt to replace the whole machine and sell it. If they do not replace the machine and the case is replaced have the decency to tell the buyer that it was dropped on concrete.
So apparently having it slip one time of a small table is "not giving 2 ****s about it".
Besides, the best buy warrant IS called "Accidental Damage Handling"
 

Altemose

macrumors G3
Mar 26, 2013
9,173
479
Elkton, Maryland
So I bought a Mid range retina MacBook Pro from Best Buy a couple months ago, and with it, I bought the BestBuy ADH (Accidental Damage Handling) Warranty for 1 year, which was $200.
Well the MacBook isn't broken, it seems to be working 100% fine, but it's covered in really annoying dents. There are 2 really bad dents in the corner, one from the strap on my laptop bag breaking, the other from it falling of a table onto concrete.
So I'm wondering, will best buy fix it? Or better yet, replace it?
To be honest, I'm not really in love with the MacBook, and would rather get it replaced with an iMac 21.5" that cost exactly the same. Would they do that? Or would they just repair the dents.
So apparently having it slip one time of a small table is "not giving 2 ****s about it".
Besides, the best buy warrant IS called "Accidental Damage Handling"
You say it is "covered in really annoying dents". Covered means well covered. I sympathize with the laptop bag but how did it fall off the table? Sounds like there are tiny little dings all over it and two major dents.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,741
146
Hey there buddy,
Happy Friday.

Now, don't write this…
…a couple months ago…but it's covered in really annoying dents. There are 2 really bad dents in the corner, one from the strap on my laptop bag breaking, the other from it falling of a table onto concrete.
And then get all like this…
So apparently having it slip one time of a small table is "not giving 2 ****s about it".
Besides, the best buy warrant IS called "Accidental Damage Handling"
Because technically, no…specifically speaking, "covered in dents" is no where near the same thing as "having it slip one time of[f] a small table".

So I am still sitting here thinking my original thoughts. But you are correct. The warranty is called, "Accidental Damage Handling". Not sure if that also entails "super slick butterfingers with a possible side of carelessness for high dollar items bought a mere couple of months ago", but it is hugely possible. Did you read your warranty terms? I would be doing that right now myself but then again, I also just spent 20 minutes looking for a baby goat video someone posted on Facebook and ended up not finding it so I watched some Vine clips from BatDad instead.
 

ipodlover77

macrumors 65816
Jan 17, 2009
1,223
241
Hey there buddy,
Happy Friday.

Now, don't write this…

And then get all like this…


Because technically, no…specifically speaking, "covered in dents" is no where near the same thing as "having it slip one time of[f] a small table".

So I am still sitting here thinking my original thoughts. But you are correct. The warranty is called, "Accidental Damage Handling". Not sure if that also entails "super slick butterfingers with a possible side of carelessness for high dollar items bought a mere couple of months ago", but it is hugely possible. Did you read your warranty terms? I would be doing that right now myself but then again, I also just spent 20 minutes looking for a baby goat video someone posted on Facebook and ended up not finding it so I watched some Vine clips from BatDad instead.
Your words are curt and strong yet gentle because of that lovely cat avatar. :D
 

simonsi

macrumors 601
Jan 3, 2014
4,850
734
Auckland
Hey there buddy,
Happy Friday.

Now, don't write this…

And then get all like this…


Because technically, no…specifically speaking, "covered in dents" is no where near the same thing as "having it slip one time of[f] a small table".

So I am still sitting here thinking my original thoughts. But you are correct. The warranty is called, "Accidental Damage Handling". Not sure if that also entails "super slick butterfingers with a possible side of carelessness for high dollar items bought a mere couple of months ago", but it is hugely possible. Did you read your warranty terms? I would be doing that right now myself but then again, I also just spent 20 minutes looking for a baby goat video someone posted on Facebook and ended up not finding it so I watched some Vine clips from BatDad instead.
I LOVE this post! Soooo accurate. OP is toast.
 

AlexxRyzhkov

macrumors regular
Original poster
May 17, 2014
133
3
First of all, when I say covered in dents, I mean tiny little nicks, not like huge dents. Second, I've only accidentally dropped this once, and that dropped caused one big dents, and some tiny nicks. The other drop was with the shoulder strap, and caused a smallish dent on the corner.

Anyways I ended up trading it for a 2013 Base 27" iMac with a 1Tb fusion drive, so it's all good c:
 

snaky69

macrumors 603
Mar 14, 2008
5,904
484
So I bought a Mid range retina MacBook Pro from Best Buy a couple months ago, and with it, I bought the BestBuy ADH (Accidental Damage Handling) Warranty for 1 year, which was $200.
Well the MacBook isn't broken, it seems to be working 100% fine, but it's covered in really annoying dents. There are 2 really bad dents in the corner, one from the strap on my laptop bag breaking, the other from it falling of a table onto concrete.
So I'm wondering, will best buy fix it? Or better yet, replace it?
To be honest, I'm not really in love with the MacBook, and would rather get it replaced with an iMac 21.5" that cost exactly the same. Would they do that? Or would they just repair the dents.
Now I was chatting with a best buy employee, and he suggested that if I wanted a new model or a different Mac, I could "accidentally" spill a coke or something on it, and best buy would replace it. I probably won't do that, but just wondering, will that work?
I've considered selling the MacBook as is, but I guess no one wants a dented and scratched macbook
You know, you signed a document/received a pamphlet for that ADH. That document contains the answer to your question. You should probably read things before signing them instead of asking strangers on the internet.
 

Altemose

macrumors G3
Mar 26, 2013
9,173
479
Elkton, Maryland
First of all, when I say covered in dents, I mean tiny little nicks, not like huge dents. Second, I've only accidentally dropped this once, and that dropped caused one big dents, and some tiny nicks. The other drop was with the shoulder strap, and caused a smallish dent on the corner.



Anyways I ended up trading it for a 2013 Base 27" iMac with a 1Tb fusion drive, so it's all good c:

How did you do that trade if you don't mind me asking?
 

jlsm511

macrumors 6502
Feb 26, 2008
333
70
KMIA
The only accidental purchase protection thats it is the Amex one. Worth getting an Amex just for it!
 
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