Dents and chips in bezel of iPhone 4 **Brand new phone**

[samuraimario]

Hello all, I have read the forums for a while but I just joined to make this post. I'm having a problem with my otherwise perfect iPhone 4. I just got it today and right after taking it home I noticed that there are these 4 small indents/dents/chips around the band, above the bezel on the left side of the phone. Please see the images below:


DSC_0136 by developstopfix, on Flickr



DSC_0136-2 by developstopfix, on Flickr


Has anyone experienced this? Do you recommend I take it to an Apple store? I don't want to take it back to the store I got it from because they are sold out everywhere in my city, but i'm thinking of taking it to an Apple store when I'm in a city that has one (next month hopefully).

Thanks for reading!

 

[iRance]

Definitely return it.

 

[narimonk]

It doesn't matter if they are all sold out or not. They are specifically given iPhones for the purpose of replacements. There is a difference between the ones they have for retail and the ones they have for existing owners. I guarantee they will be able to replace your phone.

 

[samuraimario]

It doesn't matter if they are all sold out or not. They are specifically given iPhones for the purpose of replacements. There is a difference between the ones they have for retail and the ones they have for existing owners. I guarantee they will be able to replace your phone.

Thanks for the replies... I would take it back now if there was an Apple store in my city. I know that the cellular dealer (small place) I bought it from doesn't have any more in stock. I also don't mind living with this for a month or two, but do you think I'll be able to replace it easily in an Apple store if I wait that long?

 

[Surely]

If you wait to take care of this, there is a chance that Apple will think that you damaged it yourself. If they think that, they will not exchange it under warranty and you will have to pay for a replacement (or keep the one you have). It sucks, but that's what would most likely happen.

I would advise you to call Apple and to report the damage so at least it will be documented.

 

[samuraimario]

If you wait to take care of this, there is a chance that Apple will think that you damaged it yourself. If they think that, they will not exchange it under warranty and you will have to pay for a replacement (or keep the one you have). It sucks, but that's what would most likely happen.

I would advise you to call Apple and to report the damage so at least it will be documented.

Good call.. I was worried about that. I've decided to take your advice and I remembered that I can just get it replaced through AppleCare over the phone and I think I will do that tomorrow morning. It's a new phone and it should be perfect after all. Thanks again for the help.

I've never seen this issue on an iPhone 4, I wonder if more will pop up like this. It appears like it was assembled wrong, or the parts were cracked to begin with. I forgot to mention this but it was definitely like this from the box, I saw the sales associate unbox it from original shrink wrap.

 

[samuraimario]

I called Apple today and they agreed to sent me a new one next day. They were originally going to charge me the $29 fee, but I asked for it to be waived because it is a brand new phone, and they agreed. As long as the rest of the process goes smoothly, I'm very happy with Apple's service.

 

[Surely]

Right on.

Glad it worked out for you.