Dents on 2015 MacBook Pro 15'

Discussion in 'MacBook Pro' started by euy, Nov 3, 2016.

  1. euy macrumors newbie

    Nov 5, 2012
    Just received my brand-new 2015 MacBook Pro 15' via FedEx shipping, but there are some dents on the bottom, which appear to be caused by pressure from the MegaSafe Power Adapter. I know that one of the two fans is located on top of these dents. Should I be very concerned? Thanks!

    Attached Files:

  2. motime macrumors 6502

    Jun 9, 2015
    Is this from Apple? If so then get a replacement.
  3. euy thread starter macrumors newbie

    Nov 5, 2012
    Sadly from eBay - at a great price though, and the seller offered a small price reduction after seeing this picture. I am debating here. It does bother me a little bit, but not to the extent that I feel I must return it. :(
  4. jerryk macrumors 601

    Nov 3, 2011
    SF Bay Area
    I would send it back. The thing must have experienced some rough treatment. Was the box broken/dented indicating shipping damage. If not maybe the unit is not new/factory sealed. Perhaps a demo unit.

    How many charge cycles is on the battery?
  5. euy thread starter macrumors newbie

    Nov 5, 2012
    The box was sealed and in good condition - no obvious signs indicative of shipping damage.
    I haven't looked the charge cycles on the battery yet - good point, will take a look at tonight.
  6. Greene macrumors regular


    Jul 15, 2015
    Fort Worth
    The computer is probably ok - but send it back. You've got no warranty and no real knowledge how this happened, why take the risk?
  7. lambertjohn macrumors 6502a

    Jun 17, 2012
    There's no way I'd keep this thing. Send it back. You paid for a new one and that's what you deserve. Oh, and just because the box was sealed, doesn't mean it wasn't opened at one time. Plenty of resellers have shrink-wrap machines, and they can reseal a box to look like new. Send it back.
  8. NickPhamUK macrumors 6502


    May 6, 2013
    I never trust Ebay. Amazon? Yes. But never Ebay.
  9. jerryk, Nov 3, 2016
    Last edited: Nov 3, 2016

    jerryk macrumors 601

    Nov 3, 2011
    SF Bay Area
    Yep. At the local Fry's when you return something they open it up whether it is still shrink wrapped or not. People have bought devices, and either used them for a while or took pieces, and then re-shrink wrapped them.
  10. Teague macrumors newbie

    Oct 24, 2016
    Definitely send it back. I don't trust ebay either. Like someone else said you don't know what it's gone through to get the dents. I wouldn't take a chance.
  11. motime macrumors 6502

    Jun 9, 2015
    Does it come with Apple care? I wouldn't buy a MacBook off eBay without Apple care or some good warranty. If it does have a warranty maybe call up Apple and see what they can do about it, they might fix it even if they don't cover accidental damage. If not then yeah it is probably best to send it back I guess.
  12. puckhead193 macrumors G3


    May 25, 2004
    I wouldn't touch that thing with a ten foot pole. Send that crap back who knows what intenrals were damaged.
  13. euy thread starter macrumors newbie

    Nov 5, 2012
    Thank you all for kind suggestions! I have been traveling and just finished New York City Marathon, will talk to the seller and Apple after I go back home. Many many thanks to everyone!
  14. ZMacintosh macrumors 65816


    Nov 13, 2008
    eBay/PayPal have pretty lenient buyers protection. and the seller should have purchased shipping insurance as well to cover the cost regardless. so theres no reason to accept something like this. and if it was a brand new system as advertised at a good price, id be very skeptical.
  15. athletejmv macrumors regular

    Mar 19, 2011
    It stinks having to purchase insurance for selling stuff on ebay when shipping, but I always do it.... it's a necessity. I would send it back personally. The loss is on the seller, not you; this is not as advertised. Seriously. And like what someone else mentioned, perhaps you can check into ebay buyer protection to see if they will cover the damage. I doubt it, but worth looking into what your options are. I haven't ran into this issue yet.
  16. kevinkyoo macrumors 6502a


    Feb 5, 2016
    If you want my input, you can get a replacement bottom from Apple itself. Whether it's for free or for a cost, that's up to the rep.
  17. ZMacintosh macrumors 65816


    Nov 13, 2008
    Actually, sellers should include it in the shipping price. generally when I sell its included with the cost of shipping and is notated in the listing.

    Problem is it may not necessarily be out of the clear and some competent damage may have occurred due to the damage. don't take the risk
  18. apfelmann macrumors 6502

    Jul 23, 2007
    oh s***! I have to same problem. Just opened a brand new and sealed 2015 MacBook pro purchased at a authorized apple reseller in germany... sadly there were 2 little dents on the bottom.

    called apple but they said I have to contact the company where I bought it. apple only exchanges macbooks that were bought directly from the apple online store ...

    what a hazzle ... gotta call that reseller tomorrow :-(((
  19. monkeydax macrumors 6502

    Nov 2, 2012
    Return it without a doubt!! Those dents look pretty nasty.
  20. SVTM macrumors member


    Sep 6, 2016
    The computer is probably fine but I would take the bottom off and check for any internal damage. If everything looks good I would push the dents out and try to get a substantial discount from the seller.
  21. Queen6 macrumors 604


    Dec 11, 2008
    Flying over the rainforest at dawn - Priceless
  22. ddarko macrumors 6502

    May 7, 2007
    OP registered with the forum in 2012, he or she started the thread November 3, 2016. If OP had posted in 2012 about a 2015 Macbook Pro, I'd be much more interested in their time machine.

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