Dents on MacBook Pro 2015 bottom casing!

Discussion in 'MacBook Pro' started by bruitmonkey, Sep 10, 2015.

  1. bruitmonkey, Sep 10, 2015
    Last edited: Sep 10, 2015

    bruitmonkey macrumors member


    Jan 22, 2014
    Riga, Latvia
    Hi everyone!

    Quite a sad story :
    Two weeks ago I purchased a brand new Retina MacBook Pro MJLT2, unboxed it, activated and started using it without ever lfting it up from the table. However today I inspected it closely and found that there are three dents on the bottom casing..
    They are placed exactly where the power supply corners are in the Apple packaging.
    Called the shop where I bought it and they answered that it's my fault I didn't examine the outer shell before activating and using the laptop.
    Called the BCCS service which is the official Apple service provider here in Latvia, sadly they referred me back to the seller. They also said that I could lose the warranty because of these dents, but in no way it's my fault.
    What are my options? What do you suggest?

  2. keysofanxiety macrumors 604


    Nov 23, 2011
    Contact Apple support and explain the situation. Take photographs so they can see that it's certainly something caused by the packaging. It's not guaranteed that they'd do anything but it's certainly your best shot.
  3. newellj macrumors 603

    Oct 15, 2014
    Boston, MA, US
    I think I remember a very similar case about a year ago. Apple replaced the computer. Be polite but be clear.
  4. invisibleshoes macrumors regular

    Sep 20, 2014
    If all else fails, you can just replace the bottom casing only.
  5. inhalexhale1 macrumors 6502a

    Jul 17, 2011
    Ridgewood, NJ
    OP this is good advice. I don't know what the rules are where you're at, but if you could be in danger of losing the warranty, I'd research that first before making 1000 phone calls/inquiries, and having the issue documented. If it turns out you would lose the warranty, just buy another bottom cover.
  6. robeddie Suspended


    Jul 21, 2003
    That's what I would do. Go to powerbook medic (or somewhere else they sell parts) and you can get a replacement bottom case for around $50. That $50 is a reasonable price for a good lesson learned: Check the item carefully upon unboxing it.
  7. JackieInCo macrumors 601

    Jul 18, 2013
    PowerBook Medic does not have parts yet listed for the 2015 Retina MBP.
  8. mikep78 macrumors newbie

    Apr 3, 2017
    Did you ever get this resolved? I have the EXACT same issue (dents, cover damage, etc) in the same place, for a 2015 MBP, and came across your posting.

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