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iHavequestions

macrumors 6502
Original poster
Oct 23, 2011
279
15
There's a small portion on the very right side of the screen that seems like it's not fully glued on. I initially thought that it was my screen protector not being afixed completely, but I removed it and it appears that it's the screen itself not completely glued on. When the apple store gets more iPhones, do you think I can go in and get a new one? Should I even bother? it's like a centimeter off.
 
There's a small portion on the very right side of the screen that seems like it's not fully glued on. I initially thought that it was my screen protector not being afixed completely, but I removed it and it appears that it's the screen itself not completely glued on. When the apple store gets more iPhones, do you think I can go in and get a new one? Should I even bother? it's like a centimeter off.

A centimeter?! Ouch! :D

Did you mean millimeter?

I'd think you'd have a good chance of getting it exchanged either way.
 
A centimeter?! Ouch! :D

Did you mean millimeter?

I'd think you'd have a good chance of getting it exchanged either way.

yes, I meant a few millimeters. lol.

How long can I wait before I can have it replaced? The reason I don't want to do it right away is because I want to just walk in and have them have it there to do a quick swap rather than wait, go there, have them examine it, then have them order it, then I have to go back and get it.
 
if it isn't a huge problem I would save the excuse for the time when you really need a replacement such as deteriorate battery.
 
if it isn't a huge problem I would save the excuse for the time when you really need a replacement such as deteriorate battery.

Yes I'd say your manufacturing defect will score you a new iPhone around 10 months from now :D
 
Yes I'd say your manufacturing defect will score you a new iPhone around 10 months from now :D

hmm yeah. I hope they don't screw me out of one because it's been so long or they say its because of wear and tear or something.

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if it isn't a huge problem I would save the excuse for the time when you really need a replacement such as deteriorate battery.

True. But then, that would be a separate case altogether!

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Huh? He's telling you that a design flaw isn't the same as a manufacturing defect (which this is).

Oh that's what I meant.
 
How long can I wait before I can have it replaced? The reason I don't want to do it right away is because I want to just walk in and have them have it there to do a quick swap rather than wait, go there, have them examine it, then have them order it, then I have to go back and get it.

I would get it in there right away. If they don't have a phone to swap for you immediately, at least you'll have the problem documented for when you have to return.
 
I would get it in there right away. If they don't have a phone to swap for you immediately, at least you'll have the problem documented for when you have to return.

Whats the advantage of doing it right away vs later if it's covered within a year?
 
yes, I meant a few millimeters. lol.

How long can I wait before I can have it replaced? The reason I don't want to do it right away is because I want to just walk in and have them have it there to do a quick swap rather than wait, go there, have them examine it, then have them order it, then I have to go back and get it.

you're still going to have to go to the genius bar for them to examine it regardless.
 
Whats the advantage of doing it right away vs later if it's covered within a year?

the urgency of your response directly correlates to the severity of the percieved issue. if you were able to live with the defect for close to a year, then it is likely percieved by the genius to not be an issue regardless if you spoted it day one but did nothing about it.

also other stuff can happen in a year that they could likely blame you for and deny coverage.
 
they do have in stock.. Apple have these backup iphones for this purpose.. you won't get a brand new out of the box.. it's a blackbox
 
they do have in stock.. Apple have these backup iphones for this purpose.. you won't get a brand new out of the box.. it's a blackbox

What's a blackbox? Is it a refurb?

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Are you referring to the plastic trim around the glass, or the glass itself?

The glass itself looks like it's not affixed completely.

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the urgency of your response directly correlates to the severity of the percieved issue. if you were able to live with the defect for close to a year, then it is likely percieved by the genius to not be an issue regardless if you spoted it day one but did nothing about it.

also other stuff can happen in a year that they could likely blame you for and deny coverage.

How can they know that you spotted it one year ago? It could be coming off after a few months.
 
Just take action now.

Apple has terrific customer service.

If you wait, it's on you.

What's on me? I understand that I should bring it in soon but the warranty is for 1 year. What's the difference if I bring it in today versus in a week or a month? It's the same defect.
 
Wait until you have a weak battery, scratched up case and screen etc. Then get a new one for free. Perfectly legit. :rolleyes:
 
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