Design help for User Subscription/Management Code

It is impossible to tell you if someone shafted you or not on a quote. The quote should have included details as to how long it would take, a high level view of tools and software needed, and how many staff would be required and so on. Even though you did a great job explaining the situation here and only seek an informal "I won't hold you to it" response, what you really need to do is get two other quotes. Then check references, and go with your gut. You'll also get a better idea generally what is likely required, simply by comparison of those quotes.

Informally, and don't hold me to it, most developers will usually attempt to troubleshoot your current setup before advising change. Often its as simple as checking error logs and running a few test transactions and see how they get lost. The logs might reveal a misconfig, or the third party vendor is dropping the connection, time to switch, etc. Don't just assume a new expensive "professional" product will solve all your woes. It might even make things worse, if research and thought is not put into this.

As to usability issues, do you base that on your own use of the site, or customer feedback, surveys and basic business analytics to reveal how your site is being used? New to all these terms? Hire a CRM consultant who can help you identify weaknesses and solutions.

If you can put in the time, i.e. sweat equity, do not hire a pro - instead do better research, try demos, read reviews on products, and consider trying new platforms in the open source world. This might include anything from osCommerce to Drupal/Ubercart - for example. Save yourself some serious cash. But don't do this if you're over your head in terms of skills - you'll know by reading white papers and visiting product support forums. What you called "back end" involves many disciplines - database, scripting, cron, networking, hardware, apps, and so on.

As to finding professional developers, start with the competition of the one quote you got, i.e. another company in the same general area with the same skills. Beyond that here is an often recommended site to narrow your search and help you find someone, if so required.

http://www.123findawebdesigner.com/

-jim

 

Who quoted you? As in the company.

Alot of companies charge high prices but deliver crap tacky designs/products.