Desperately needed advice on Word 2011

Discussion in 'Mac Basics and Help' started by kenglade07, May 24, 2014.

  1. kenglade07 macrumors member

    Dec 9, 2013
    I'm a writer working under deadline on a final manuscipt submission and Word has gone weird. It abruptly either crashes ("Word has encountered a problem and is shutting down") or stops responding, which is much worse because then I lose the file I had been working on. I have auto recovery set for 5 minutes, but as far as I can tell, it isn't working. When I look for the file after I shut down following a non-responding incident, none exists. I'm supposedly saving my auto-recovery files in Documents but I've also checked the Application Support section in Library. If Word actually is saving auto-recovery files, I don'k know where they are going. Phrases, words and letters also are being dropped or changed in my document.

    I changed my normal.dotm to meet the publisher's requirements for fonts and other formatting options but I'm note sure my changes have set. When I'm working in a document using a customized Style, exit Word, and restart Styles has not been saved.

    I'm using Word for Mac 2011 14.4.1 on an intel iMac running Mavericks. I've shut down AutoCorrect and TextExpander. The only other program running in the background is Default Folder.

    My first inclination is to uninstall/reinstall Word but I'm afraid if I do that I will lose the formatting options( like Styles) that i have customized. I'm also inclined to remove normal.dotm and start fresh, but everyone knows that is not a simple procedure in Word for Mac although it should be.

    I would appreciate any and all advice because these problems are severely hampering my ability to get my project finished in time. It is not unusual for Word to stop responding every couple of hours or so.

    Thanks in advance.
  2. campyguy macrumors 68040

    Mar 21, 2014
    Portland / Seattle
    It's been a while since I had this problem with Word 2011, centered on a Normal template from a client into a Mac belonging to an employee of mine. It turned out that the Permissions were not set to allow that Mac user to Read/Write to the imported Normal template. I quit Word, modified the Normal file's Permissions to include the user, used Disk Utility to Repair Permissions (may or may not be necessary), opened Word and didn't have any more issues.

    Check the Normal file (I open it in TextEdit) to check any of the fonts are/aren't installed - Word can be finicky with fonts sometimes. Also, check to see whether Excel/PowerPoint, if they're installed, run - if they don't you've got bigger issues. If one or more fonts are listed in the Normal template but aren't installed, install the required font(s).

    Read the following two MS threads if the above doesn't work for you: (see Daniel's post...)
  3. kenglade07 thread starter macrumors member

    Dec 9, 2013
    Many thanks, campguy. Both Excel and PP opened so I moved on to the link on how to incrementally reset Word. That looks more practical thank trying to reinstall Office.

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