desperately seeking help with virus!

Discussion in 'Mac Basics and Help' started by parlem, Jun 10, 2010.

  1. parlem macrumors member

    Joined:
    Jun 10, 2010
    #1
    Hello, everyone.

    I've been lurking since the Waiting for Arrandale thread in the MBP forum but this is my first post. I have one of the new i7 MacBook pros and I'm really hoping someone can help me. I've searched the forum archives, but have not been able to find the information I need.

    Bckground:

    A week ago my email service provider deactivated my email addresses temporarily. They said spam was being sent from them every 10 minutes. I'm self-employed and one of the addresses affected was my work address. As you can imagine, this was a major problem.

    The company in question manages a couple of domains I own and all my addresses except, of course, my MobileMe address. I'd used them for the past five years without a problem, until now.

    During my telephone conversations with them it soon became apparent they knew nothing about MacOS X. All they could suggest was that I install and run antivirus software, get rid of the "spam bot" (whatever that is) and then they'd activate my accounts again.

    I have AppleCare, so I rang them up and they kindly pointed me in the direction of three antivirus programmes: ProtectMac, Avast! and ClamXav

    I installed and ran all three on a fre--trial basis. Only ProtectMac picked something up: two trojans in a cache folder and a video file, respectively. I proceded to erase both files, rang my e-mail provider and they gave me new passwords for the e-mail accounts they had deactivated. Everything seemed peachy again.

    Flashforward.

    A week later (today), they rang again saying one of my e-mail addresses was still being used to send spam. This time, only one address is involved (and has been temporarily deactivated). Of course, I'm running ProtectMac again, but quite frankly, I don't expect it to pick anything up. In the last seven days I've barely sent or received attachments and have not installed any software or loaded CDs. My e-mail service provider insist their logs show the spam activity is definitely from my IP address. They are suggesting I erase my hard disk and reinstall the OS + all the programmes I use. Frankly, I'm VERY reluctant to do this, for obvious reasons.

    ANY advice will be most welcome. Thank you so much in advance.

    Parlem
     
  2. spinnerlys Guest

    spinnerlys

    Joined:
    Sep 7, 2008
    Location:
    forlod bygningen
    #2
    Can it be, that someone else has the password for that account and use that to spam a lot?
     
  3. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #3
  4. angelwatt Moderator emeritus

    angelwatt

    Joined:
    Aug 16, 2005
    Location:
    USA
  5. parlem thread starter macrumors member

    Joined:
    Jun 10, 2010
    #5
    thanks!

    A BIG thank you to those who replied to my initial post.

    You've been a big help.

    Best,

    Parlem
     
  6. Jason Beck macrumors 68000

    Jason Beck

    Joined:
    Oct 19, 2009
    Location:
    Cedar City, Utah
    #6
    Their servers could be compromised. It just sounds weird that after you ran those scans and deleted those things that it still happened. Reinstall your OS but I am betting it will still do it. I don't think its you. Anyone else have access to your computer, your network, or your web server host?
     

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