Developer program cancel and refund?

Discussion in 'iOS Programming' started by tom1975, Jan 4, 2012.

  1. tom1975 macrumors newbie

    Jan 4, 2012
    I started to develop apps for IPad in Xcode for a while and I have been tested them on Xcode simulator.

    This week I bought and IPad in apple web store and later I bought IPhone/IPad developer program. Between this two steps I changed my invoice address under my Apple ID. This is why they refused to activate my developer account. :O

    "We are unable to activate your Apple Developer Program membership.

    We are unable to activate your Apple Developer Program membership because we are unable to successfully verify your identity."

    I had some some conversion with them on the official support and they told me to fax a notarized copy of my government issued photo ID.

    "I reviewed your enrollment and in reviewing your information we have found that the billing information entered for your iOS Developer Program purchase does not match your enrollment information. As such, your recent purchase cannot be fully processed and your account is unable to be activated.

    So that we may verify your identity, we ask that you please fax a notarized copy of your government issued photo ID to us at +1 408-862-1519.

    This information is needed in order to proceed with your enrollment.

    When faxing this information to Apple, please include your Enrollment ID number xxxxxx. I would like to point out that if the verification documentation is not notarized then we will be unable to process your account."

    Of course, they could not help me how can I get a NOTARIZED copy of my government issued photo ID in the EU, that is accepted in the US by Apple...

    So I decided to give up and cancel the process. And later start again with new personal info (if I want to develop for mac products any more...), in which my personal and invoice info is totally the same. Is it possible? They don't answered me this questions, that's why I am asking it here. I hope there are some Apple developers, who has experiences and can help me.

    I am very angry now, after paying so much money to them.

    Thanks for all!
  2. rossipoo macrumors regular

    Jun 7, 2009
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    I guess you'll have to call them again. It seems like it would have been easier to look into notary service. I have never done that, but I think your bank or the city hall might provide that. If not, they would refer you.
  3. firewood macrumors 604

    Jul 29, 2003
    Silicon Valley
    A local attorney would know where to find a notary.

    You are paying Apple to check to prevent someone else from fraudulently using your identity to sell apps in your name. Looks like you are one of the few getting your money's worth!
  4. tom1975 thread starter macrumors newbie

    Jan 4, 2012
    Thanks. I understand, but I talked with them, said the reasons, they saw all my credit card and name info is the same, so it is more than annoying.


    Yes, i will do the notary thing, but they don't tell me if they accept notary from my country, Hungary in my language and notary format and things like this. They did not provide any infos about that, even if I asked.
  5. dejo Moderator


    Staff Member

    Sep 2, 2004
    The Centennial State
    How did you ask them? That is, what mechanism did you use to contact them?
  6. PhoneyDeveloper macrumors 68040


    Sep 2, 2008
    I recommend that you just get the notarized copy. In the US I can documents notarized for free at my bank and for a small fee at other banks. Of course you need to be able to provide proof of your identity to the notary. A fax of a notarized document is a weird think to ask for but Apple is doing you a favor by not requiring you to mail it to them.

    In most cases the notary will have a device that creates a raised seal on the document and he'll sign it as well. In some cases I've seen notaries use something that is more like a stamp that isn't raised.
  7. firewood macrumors 604

    Jul 29, 2003
    Silicon Valley
    If your attorney is used to dealing with any U.S. corporations, he will know how to properly notarize the document. Apple won't answer you because they can't give legal advice. They just check the results.

    It's not only people in Europe with the added work. In order for a relative of mine to claim title to some property in another country, they needed to get some documents notarized, have the state attach a verification of the notarization, have the consulate of that country certify the state verification, and then have his lawyer ship the papers off to a foreign lawyer to present them to the foreign court... 3 times.
  8. wlh99 macrumors 6502

    Feb 7, 2008
    So are you saying that Apple charged your credit card, couldn't verifiy your identity, and now won't refund the charge?

    Why not contact your bank, tell them you didn't get what you paid for, and have them reverse the charge?
  9. Hansr macrumors 6502a

    Apr 1, 2007
    That's not what he said.
  10. balamw Moderator


    Staff Member

    Aug 16, 2005
    New England
    Apple is very picky. I had to call them to activate my developer account because my info didn't match either due to the middle initial on my credit card. Called them and they were able to straighten it all out on the phone. (Of course I am in the US so it's easier...).

  11. tom1975 thread starter macrumors newbie

    Jan 4, 2012
    Succesfully solved. I looked for a solicitor here who had the certificate to make the notarization in English language. I faxed it to Apple and they activated my developer account in an hour. Notarization cost 20 US Dollars, so some additive price to developer account price :) Thx for all your help!

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