I received my Apple Watch Ultra a few hours ago and was bummed the Dexcom G6 app and complication didn't work on the Ultra (same thing happened with S7 last year). The app would say to check iPhone and the complication was just dashes. I set up Sugarmate so I could see my sugars (as you can see in the middle complication). I updated to iOS 16.1 beta 4 and the G6 app and complication started working.
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Dexcom G6 app and complication working on Apple Watch Ultra
- Thread starter Jimmie Geddes
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Thre G6 app for me had issues with displaying on the Series 7 when it was first released because of the display increase. It was updated and has worked ever since. On my Ultra, which I got yesterday, the G6 app would not display any readings (message said to check iPhone) and the complication was dashes. I contacted Dexcom and was told that Ultra is not compatible with G6 at this time. When the Series 7 first came out and wasn't working this was their response as well.
Glad you're not (and me now) having any issues.
Glad you're not (and me now) having any issues.
I've got a Series 5 and use the G6, and one thing that I find a little annoying is that the complication will only work on some watch faces. Essentially it won't work on the outer corners. Given the importance of the complication, this puts a limit on the faces I can use. Extremely first world problem, I know, but a pet peeve.
This may help someone out there,
IF you have an Apple Watch and use the “Modular” view and have Dex in the center where it’s
the largest….
If you update your WatchOS to anything after 7 I believe, it won’t work….
Call Dexcom Tech Support and verify and then tell them they need to get on this!
They don’t realize the later they do this they just send more people to use SugarMate as a secondary….
I updated my Watch-6 SE and lost it… Have called Dexcom three times since and nobody can tell me when they will have it updated….
IF you have an Apple Watch and use the “Modular” view and have Dex in the center where it’s
the largest….
If you update your WatchOS to anything after 7 I believe, it won’t work….
Call Dexcom Tech Support and verify and then tell them they need to get on this!
They don’t realize the later they do this they just send more people to use SugarMate as a secondary….
I updated my Watch-6 SE and lost it… Have called Dexcom three times since and nobody can tell me when they will have it updated….
*to self* Well, duh. Should have gone there first, lol. Their website has a lot of generalities though. Downloading it now to play!
Gah. Reading through their privacy policy, they have a lot of latitude to use my collected information (including blood sugar readings) with third parties. And they partner extensively with Google...I'm not comfortable with the overlap of those two things. Shoot.
When Ultra was launched I was among the first wave of users to quickly discover that Dexcom assigned to the Action Button was not working. I contacted Dexcom and received the "it's not supported" response.
I did not know about Sugar Mate and just read about it in this thread. I have installed it, attached my Dexcom data, created a shortcut, added the shortcut to Apple Ultra, and assigned the Ultra shortcut to the Ultra Action Button. It isn't working and giving me the error message "The operation took too long to complete. Please try again.
Any ideas on what I need to do to make this work?
I did not know about Sugar Mate and just read about it in this thread. I have installed it, attached my Dexcom data, created a shortcut, added the shortcut to Apple Ultra, and assigned the Ultra shortcut to the Ultra Action Button. It isn't working and giving me the error message "The operation took too long to complete. Please try again.
Any ideas on what I need to do to make this work?
The only thing I know is that it took me a little back-and-forth because the sugar data is basically using your iCloud calendar as an event and that’s how it shows the data, that being said I’d be curious if your ultra button could be programmed to pull up your iCloud calendar and that should display it I would hope.
The saddest thing is that I believe until somebody like Elon Musk or the head of google or somebody at the top of the food chain with Apple ends up with a child with type one diabetes we’re never going to see quick updates to things, this is mostly just my rant against Dexcom as I like their products I’ve been wearing them for over 15 years but for them to be this far behind iOS updates and not even doing the courtesy of broadcasting a warning to tell folks to not update their watches etc. etc. because you can’t see your data like you need to is just so 1985.
I’ve got a brand new Samsung Galaxy Note 10+ in my office and I am almost on board with switching to that phone and then having to go buy a Samsung watch to get the information I want.
I know time are crazy aren’t they! Lol…
I’ve got a brand new Samsung Galaxy Note 10+ in my office and I am almost on board with switching to that phone and then having to go buy a Samsung watch to get the information I want.
I know time are crazy aren’t they! Lol…