did an update, now i need a password for vm.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by madduck, Oct 21, 2011.

  1. madduck macrumors newbie

    Oct 21, 2011
    it seems like this happened once before many yrs ago.
    i have a 3gs, did a big update, now the phone says i need a password to access my voice mail. i never had a password on my voice mail and don't know where/how to disable this feature.

    i literally am on hold with apple right now and am afraid i'm going to have to leave before they get to me. any help would be greatly appreciated.

    thx much, jason
  2. madduck thread starter macrumors newbie

    Oct 21, 2011
    update: got through before i had to leave.

    apple said v/m is a feature of my provider so i called att, and got cut off. so i called back and while on hold was searching online and found att support via chat. the support dude said try my last 4 digits of my phone number, if that didn't work use my 7 digit phone number.

    before i was cut off from att on the phone i used their automated sys to 'reset' my p/w. when i accessed my msg's the first time after sending the reset request it allowed me to setup a new p/w so now i had access to the settings.

    hope this helps anyone who runs into this prob.

    cheers, jason

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