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Carrier Did anyone get the T-mobile trade-in credit?

A

ahostmadsen

macrumors 65816
Original poster
Dec 28, 2009
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I mailed my old iPhone more than a week ago, but there is no update on my account. I tried to turn it in at a store, but they said that since I bought my iPhone 7 online I had to mail in the old iPhone.

Here is the issue: suppose they don't receive my old iPhone, or they don't accept it, then I'm stuck with paying full price for my iPhone 7, which is not OK with me. So, I assume I can return the iPhone 7 within 14 days. That is, Friday is the last day I can return the phone. If they don't update the trade-in status by then, what am I to do? Will they extend the return window for the iPhone 7?
 
Should I interpret no replies so that no one received the trade-in credit? That seems a bad sign. I don't want to pay full price for the iPhone 7.
 
Now my t-mobile page says: "Thank you for your trade-in. Our systems are currently not available to retrieve your trade-in information. If you placed a trade-in recently, please allow up to 48 hours for our systems to be updated with your trade-in information. Please try again at a later time."

Should I interpret this so that they at least received my phone?
 
I got this text on the 21st: "T-Mobile has applied a device trade-in credit of $165 to your account for your Apple iPhone 6 128GB Gold - Verizon - MG622LL/A" and another one for my Black iP6. Both credits were applied to my October 9th bill.
I received both iPhone 7's on release day and sent in my iPhone 6's the next day.
 
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Droidbricker said:
I got this text on the 21st: "T-Mobile has applied a device trade-in credit of $165 to your account for your Apple iPhone 6 128GB Gold - Verizon - MG622LL/A" and another one for my Black iP6. Both credits were applied to my October 9th bill.
I received both iPhone 7's on release day and sent in my iPhone 6's the next day.
Click to expand...
I received my iPhone 7 on release day also, but couldn't get to the post office until the Tuesday after. Still, that's more than a week ago, and I'm still waiting. Hopefully the above means they received the phone.
 
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ahostmadsen said:
I receive my iPhone 7 on release day also, but couldn't get to the post office until the Tuesday after. Still, that's more than a week ago, and I'm still waiting. Hopefully the above means they received the phone.
Click to expand...

Take it easy there, guy. Think about the volume of old iPhones they must be receiving. As long as you have the tracking number for your shipment and can confirm that the phone has been delivered, you should be good.

And for whatever it's worth, I received trade-in credit on a phone I mailed in about a week and a half after I sent it in.
 
Infinitewisdom said:
Take it easy there, guy. Think about the volume of old iPhones they must be receiving. As long as you have the tracking number for your shipment and can confirm that the phone has been delivered, you should be good.

And for whatever it's worth, I received trade-in credit on a phone I mailed in about a week and a half after I sent it in.
Click to expand...
Unfortunately, I don't have a tracking number. I used the prepaid label, and the post office said I could not add anything like certified mail etc.
 
Unfortunately, the message on T-mobile's website did not mean that my phone was received, just that their servers were down.

I went to a T-mobile store and they said that if they don't receive my trade-in or don't accept it, I MAY be able to return my iPhone 7 even outside the two week window. MAY. Not quite reassuring. I only bought the iPhone 7 because of the trade-in offer.
 
Im wondering if anybody has had any issues or surprises with their trade in deal with T-Mobile as far as credits go? My first phone was just accepted and I got a $195 credit for it, which I didn't expect.

When I first ordered I was told I would be getting $30 credits for 2 years. I called T-Mobile as soon as that $195 showed in my account and was told the next month will have a $30 credit and that would occur for the next 24 months.

If I'm doing the math correctly that means my old 6 plus trade in will be credited for more than it was originally worth.

I'll have to wait until next month to see if they credit it correctly but I'm thinking that there's already been a mistake made by somebody.

What have others who've done this deal seen on their bills?
 
kingston73 said:
Im wondering if anybody has had any issues or surprises with their trade in deal with T-Mobile as far as credits go? My first phone was just accepted and I got a $195 credit for it, which I didn't expect.

When I first ordered I was told I would be getting $30 credits for 2 years. I called T-Mobile as soon as that $195 showed in my account and was told the next month will have a $30 credit and that would occur for the next 24 months.

If I'm doing the math correctly that means my old 6 plus trade in will be credited for more than it was originally worth.

I'll have to wait until next month to see if they credit it correctly but I'm thinking that there's already been a mistake made by somebody.

What have others who've done this deal seen on their bills?
Click to expand...

I've heard, on the 1st month you'll get the full trade in value in this case being $195.
Onwards it'll be $650-$195=$455 in credits.
 
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So if it's $30/mo. for 2 years, anyone who takes this offer will lose almost half those credits if they buy the iPhone 8 next year..
 
unobtainium said:
So if it's $30/mo. for 2 years, anyone who takes this offer will lose almost half those credits if they buy the iPhone 8 next year..
Click to expand...

Unless next year their promotion is somewhat along the lines of "trade in an iPhone 7 and get the iPhone 7s/8 for free". Something along those lines.
 
ahostmadsen said:
Unfortunately, the message on T-mobile's website did not mean that my phone was received, just that their servers were down.

I went to a T-mobile store and they said that if they don't receive my trade-in or don't accept it, I MAY be able to return my iPhone 7 even outside the two week window. MAY. Not quite reassuring. I only bought the iPhone 7 because of the trade-in offer.
Click to expand...

Same here. I only upgraded because of the deal, I definitely would not want to pay full price for my 2 phones AND completely lose the value of my old phones (350+ resell value each). I've read on reddit of someone receiving their credit already although 1 device out of 3 of theirs is in usps limbo. Makes me a little nervous. But I'd wait a little bit longer, then perhaps contact the executive team if you don't get any real answers. So the shipping method is not trackable? Anyone know if we can ship back with our own shipping method out of pocket?
 
unobtainium said:
So if it's $30/mo. for 2 years, anyone who takes this offer will lose almost half those credits if they buy the iPhone 8 next year..
Click to expand...


There's multiple ways around this even if T-mobile doesn't offer another trade in deal (most likely they will in some form).

1)You will most likely come out even if not ahead by paying half of it off and reselling it by that time.
2) Sell it to someone willing to stick out the credits on your line.
3) Sit on it for another year and it will be paid off and still be worth a couple hundred bucks.
 
I got the 195 credit as well, called to see when the credit would show up on my account. They said they credited 50.75 already and the 144.25 went to paying off the iPhone. I said that's not right if you paid off the iPhone it's mine then. He said that is how the jump program works. That can't be right.

I then called again and spoke to someone different and got a whole different story. She said the 144.25 is is waiting to be posted to my account but she didn't know why it was like that. She is sending it to the higher ups to figure out and I will hear back on Wednesday. We shall see...
 
ahostmadsen said:
Unfortunately, I don't have a tracking number. I used the prepaid label, and the post office said I could not add anything like certified mail etc.
Click to expand...

Look at the receipt on the letter with the return label. There is a tracking number on it.

Yesterday I received an email stating they received my iPhone and was processing it. A couple hours later I got an email stating I would receive a 195 credit and that's when it is going down hill...ugh.
 
ahostmadsen said:
Unfortunately, I don't have a tracking number. I used the prepaid label, and the post office said I could not add anything like certified mail etc.
Click to expand...

I mailed my phone to them using the return label that was in the box tried to get a tracking number. Post office said they were unable. I checked my account on Yesterday (Sunday) and noticed it was processed and they gave me credit. I'm sure you will be fine. In the future, I did notice a few days after I received the phone if you click on the link that shows trade in. It does have the same shipping label that was in the box plus it has a tracking number that the post office can scan.
 
The label I printed online gave me a tracking number. I shipped mine out on the 26th and they got it on the 29th. My bill credit was processed on 1st of this month. Do you know where you sent it? I'm sure the locations make a difference. Mine went to York, PA and I sent it from Texas.
 
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I have zero faith in the customer reps on the phone so I'll just have to wait until november to see if my bill is actually correct. I did call and ask and got the rep to say that I would definitely be getting credits on my bill for the next 2 years, and I made sure to get the rep's name and # in case there's a problem in november.

I'd definitely recommend anybody who calls customer service to either record the call themselves or at least get the reps name and number along with the day and time you talked.
 
I traded in 5 phones last year. No issues. It did take a few days to process. The labels all had tracking numbers and I could watch them go from post office to processing center.
 
ahostmadsen said:
Unfortunately, I don't have a tracking number. I used the prepaid label, and the post office said I could not add anything like certified mail etc.
Click to expand...

That prepaid usps label has a tracking number.
I called T-Mobile and gave them the tracking so they can have it entered in their system and look out for it.
I also called a few days after it arrived to make sure the credit was applied correctly.
They then credited me $195 for each phone and then I had them move that credit towards each eip account.
I'm waiting for my first bill to generate in a few days to see if everything went through fine.
 
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Two weeks since I mailed my phone. This is what I got from T-mobile, that is a non-informative email. So, the shipping label should have a tracking number? How can I find that after I mailed it?

-Mobile Handset Order Research Request
Thank you for taking the time to contact T-Mobile. Please be advised we were not able to locate information on the Trade in order listed. We are only able to confirm if an adjustment has been placed on the account for a Trade in device. At this time our records indicate that no credit has been applied to the account. Please contact Customer Care by dialing 611 from your handset or 1-800-937-8997 if further assistance is needed.

Thank You,

Handset Order Research Department
T-Mobile USA, Inc.
[doublepost=1475626247][/doublepost]And anyway, when I log into T-mobile to check my trade-in status, I always get (like for a week):

Page Error
Sorry, there was an error in processing your request.

Please refresh the page to retry your request or try again later.
 
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