Posted this in another thread but want to hear from as many people as possible. I traded in 2 iphone 6+'s in september and before I sent them back I reinstall IOS on both to make sure they were completely wiped clean.
As you all know, Itunes tells you to turn off "find my phone" before it lets you reinstall IOS, right? I got a call yesterday from Tmobile telling me I didn't turn off "find.." and that they will not be giving me the monthly credits. They have no proof of this and when I sign into icloud it only shows my current iphone, same with my wife's account.
Further research show's me 7 other threads on tmo's customer support forum describing the same issue, seems this is more than an isolated issue. The last time I upgraded with Tmobile I wasn't given a credit for sending in my old phone because they couldn't locate it. I finally found a picture Tmo had earlier sent me showing the phone was received, if I didn't have that picture I wouldn't have gotten the credit for the return.
Needless to say I'm incredibly annoyed and angry with them. I was on the phone for 2 hours yesterday and was told several conflicting statements by the 7 different people I was talking with. Still no final resolution, the last person told me they would fix it but I've been told that by multiple people for the past 2 months so I'm not holding my breath.
