What is the billing discrepancy?
Long story. I see an installment plan that claims I currently have an iPhone 6 with 256GB “sold” to me in 2018 for For over $1,200 with a substantial balance. I’ve been paying for it since then with a couple other installment plans.
I have an an old 64GB with the listed phone number and IMEI that corresponds with the 256GB suspicious billing. It makes no sense since I’ve had this phone, for one of my kids, for much longer than 2018. I did get a new phone number for it when I moved it from my kid to my spouse. The kid got a new phone, but kept her own number.
I’ve checked out all the history of my other AT&T devices, old and newer phones, Apple Watch, and iPads and they check out. I even checked out my installment purchase of 2 newer iPhones on a two for one contract. They check out.
The only things left are two iPad Pros. One paid off, and one bought for cash from Apple. I did order a 2018 iPad Pro from AT&T and cancelled it, and purchased one from Apple for cash. I was wondering if I was being billed for the cancelled order?
Again, the IMEI on the phantom billing of the 256 GB iPhone 6 matches the old 64GB that I moved from my kid to a new number for my spouse. The new number for my spouse matches the one on the iPhone 6 for billing that I think is faulty.
All in all I am perplexed. So far I’ve found there was no such thing as a 256GB iPhone 6. Nor would I have purchased one in 2018. I’ll be following up with AT&T when higher ups are available on weekdays.