bought my iPhone 5 on launch day at Verizon store. after a restore yesterday, phone would not activate for ANYTHING. tried countless restores and used Verizon site to try and activate. called Verizon, no help. no help in iTunes or anywhere else. had to activate old iPhone 4 to use. took it into Verizon. they tried a restore and a new SIM card (which i thought was the problem) no cure. basically they said they could send a replacement or 'try' apple store. went to apple. they did a DFU restore, which i tried to no avail. they said i might have to go back to Verizon to have them send a replacement. after about 20 minutes, guy comes back and says they just gonna swap it right there. was pleasantly surprised i wasn't hung out to dry. did apple have to swap it? I've read on here how if you buy at a ATT or Verizon store, you must go thru them? what could of happened to my phone? just surprised me they helped me with no apple+ care, nor having bought it at an apple store. was a happy boy after that.