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Did Apple Screw Up My Order and Giving Me Free Stuff?

MobiusTech

MobiusTech

macrumors regular
Original poster
Mar 31, 2012
122
298
I ordered two Logitech Crayons for my kids with their 10th Generation iPads. The two Logitech Crayons are to be delivered early in a couple of days. However, I got a phone call from Fedex Freight just now confirming delivery of a package that weighs 20lbs. I asked her where it was coming from and she said Apple. I told her I didn't buy anything from Apple that weighs 20lbs and she said that whatever it is, it is being delivered on a pallet. I checked all my other past Apple orders tracking details and they had the appropriate estimated weights. Has this happened to anyone else? Is Apple sending me more than what I asked/paid for?

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I didn't realize FedEx Freight handled single lightweight packages like that. Normally I only see large/heavy packages delivered via freight or entire pallets of smaller ones that are wrapped together in plastic. So I don't get that part at all.

It's possible that your order might've gotten mixed up with someone else's or, as you suggested, they are sending you the wrong items or additional items accidentally. In either case, obviously, you're going to want to call Apple and arrange the return of anything you didn't order.

But please update us on what you receive. I'm curious!
 
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usagora said:
I didn't realize FedEx Freight handled single lightweight packages like that. Normally I only see large/heavy packages delivered via freight or entire pallets of smaller ones that are wrapped together in plastic. So I don't get that part at all.

It's possible that your order might've gotten mixed up with someone else's or, as you suggested, they are sending you the wrong items or additional items accidentally. In either case, obviously, you're going to want to call Apple and arrange the return of anything you didn't order.

But please update us on what you receive. I'm curious!
Click to expand...

Thanks for the info. However, is it my responsibility to ensure I coordinate with Apple to return anything they sent me? Or should that be something that they initiate on their end? I'm talking from a legal standpoint and not a moral endpoint...
 
MobiusTech said:
Thanks for the info. However, is it my responsibility to ensure I coordinate with Apple to return anything they sent me? Or should that be something that they initiate on their end? I'm talking from a legal standpoint and not a moral endpoint...
Click to expand...
If it does arrive on a pallet, you should refuse delivery.
 
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MobiusTech said:
Thanks for the info. However, is it my responsibility to ensure I coordinate with Apple to return anything they sent me? Or should that be something that they initiate on their end? I'm talking from a legal standpoint and not a moral endpoint...
Click to expand...

Well, I'm not a lawyer, but the question wouldn't even enter my mind, as I'm more concerned with doing the considerate/ethical thing vs. the legal thing. It's perfectly legal for me to do many things that would make me a jerk or otherwise non-respectable person. If I accidentally sent someone the wrong order, I'd like to know about it, so that's how I treat others. I wouldn't even keep so much as an extra cable that I didn't order, let alone anything more expensive. Mistakes happen. Obviously Apple would simply send you a shipping label and probably schedule a pickup for you so you wouldn't even have to leave home to return it.

Come to think of it, this did happen to me the other month. I ordered a shredder that got drop-shipped directly from the manufacturer, but they sent me the wrong model. I immediately called the company I purchased the shredder through, they contacted the manufacturer, they profusely apologized and sent me the correct shredder with expedited shipping and scheduled a pickup of the incorrect one. Was I annoyed? Yes, but I was up front with them and they took care of me very quickly.
 
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It's partly Fedex but mostly apple, I received multiple phone calls from fedex telling me I wasn't expecting anything from apple and the shipment should be stopped. Each and every time when they dug into it, the actual invoice and shipping label reflected the actual shipping address. What was happening was on apples end more so than fedex. Some how my phone number/apple id was connected to another customer and another customer and a few more. How did this happen?

Have you ever returned or had an item replaced under apple care?

My guess is you will not see a pallet
 
Bottom line… it’s all well and good to talk morality and legality, but when Apple finally reconciles their inventory, you do not want to be stuck with a bill you hadn’t planned on because you decided to keep what ever was shipped to your attention by mistake.

I cannot see Apple saying… OOPS! My bad, just keep whatever it was that we sent to you by mistake.
 
MobiusTech said:
Thanks for the info. However, is it my responsibility to ensure I coordinate with Apple to return anything they sent me? Or should that be something that they initiate on their end? I'm talking from a legal standpoint and not a moral endpoint...
Click to expand...


“By law, companies can’t send unordered merchandise to you, then demand payment. That means you never have to pay for things you get but didn’t order. You also don’t have to return unordered merchandise. You’re legally entitled to keep it as a free gift.”

Source: https://consumer.ftc.gov/articles/w...s-you-never-got-or-you-get-unordered-products

Other than that, I’m curious to see what you will receive! What you’ll do afterwards it’s none of my business.
 
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I believe there is some law in U.S. that if you are sent something unsolicited, you do not have to return it.

I think this is to prevent aggressive marketers/scammers sending you something you did not order and then demanding payment.

Don't take my word for it though, there may be exceptions and limitations

This does not address ethical/moral considerations, obviously.

In contrast, if someone mistakenly credits your account with extra money, it is not yours to keep, you have to return it. Some idiots have gone and spent it on cars and houses, then find they are in big trouble when they have to return it.
 
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Moderator Note:

Posts have been deleted due to being off-topic and delving into politics/social-issues. Stay on topic.
 
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Law or not - I'm interested in the greater good myself. If I received more than I ordered, or received something I didn't order, I'd call the company and ask what they want me to do with it. I've had a few times when they've said - just keep it, it would cost us more to send it back "refurbish it" and sell at a discount. If they tell me to keep it, I do. But know their costs are higher for doing so and it will cost me more than otherwise if they so stuff like that.
 
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Keep us updated, I am very curious about the outcome!

I would definitely not initiate a return in case of a wrong delivery, but I would not touch to the order for a few days either, in case Apple contacts you. But if nothing happens after 7-10 days, treat yourself! It is not moral, but if they didn’t messed up the delivery, this whole situation would not have happened
 
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cwaffles said:
Am I the only one that noticed that above where it says 20 pounds for the total shipment weight, it shows the weight as 2858 pounds under package details?
Click to expand...


Maybe he’ll get 600 iPads or something
Let’s wait and see!
 
fwmireault said:
Keep us updated, I am very curious about the outcome!

I would definitely not initiate a return in case of a wrong delivery, but I would not touch to the order for a few days either, in case Apple contacts you. But if nothing happens after 7-10 days, treat yourself! It is not moral, but if they didn’t messed up the delivery, this whole situation would not have happened
Click to expand...

Seems to me it would be a whole easier to simply contact Apple immediately than play some game of waiting 7-10 days expecting them to have a divine revelation about something you didn't tell them.

But at least you admit your advice is immoral. Now people just have to decide what kind of person they are when they're in this situation.

But, yes, I'm definitely curious about what the OP will receive and whether they'll choose to do the right thing if they actually receive something they didn't order.
 
beach bum said:
Bottom line… it’s all well and good to talk morality and legality, but when Apple finally reconciles their inventory, you do not want to be stuck with a bill you hadn’t planned on because you decided to keep what ever was shipped to your attention by mistake.

I cannot see Apple saying… OOPS! My bad, just keep whatever it was that we sent to you by mistake.
Click to expand...
It can happen, it happened to me when I ordered a replacement case for my sons AirPods since he lost his. Apple ended up sending me 3…told me to keep them…
 
beach bum said:
Bottom line… it’s all well and good to talk morality and legality, but when Apple finally reconciles their inventory, you do not want to be stuck with a bill you hadn’t planned on because you decided to keep what ever was shipped to your attention by mistake.

I cannot see Apple saying… OOPS! My bad, just keep whatever it was that we sent to you by mistake.
Click to expand...
It can happen, it happened to me when I ordered a replacement case for my sons AirPods since he lost his. Apple ended up sending me 3…told me to kept them.
 
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