Did I brick my wife's phone

Discussion in 'iPhone' started by Mac'nCheese, Oct 25, 2016.

  1. Mac'nCheese macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #1
    last night I tried to update my wife's 5c to 10.1 and now it just shows the apple logo like its loading but then nothing happens. My iMac is dead so I can't use that to restore. Her touch screen is acting up too, it's not as responsive as before. (Noticed before the update) Any ideas of what I can do besides make a genius appointment. Thank you
     
  2. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #2
    See if your have a friend that will let you use their computer. if your iPhone is not booting up, there is nothing you could do on it without a computer.
     
  3. Mac'nCheese thread starter macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #3
    Ok thanks
     
  4. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    If you could find a friend with iTunes on it you might be able to get the OS up and running again. Hope she was backing up to the cloud.
     
  5. Mac'nCheese thread starter macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #5
    She was. Thank u
     
  6. SoN1NjA macrumors 65816

    SoN1NjA

    Joined:
    Feb 3, 2016
    Location:
    designing another cheap logo
    #6
    Just try restarting the phone by holding the Sleep/Wake button and Home button simultaneously
     
  7. Mac'nCheese thread starter macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #7
    I should have written that I tried that. It just hangs on apple logo and never restarts.
     
  8. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #8
    If it has a hardware issue the restore or update will not complete.
    I had the same problem last week with an old iPhone 4 that was acting funny at random times but it did work for the most part.
    Once I did an iTunes restore it got stuck and wouldn't complete and it kept entering restore mode and ask to be restored again.
    So its pretty much done and its pretty old I wouldn't waste time or money fixing an iPhone 4.
     
  9. Mac'nCheese thread starter macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #9
    I'm at the Apple Store now. I plugged it into a mac and nothing but the apple logo. Guess it's genius time.
     
  10. silverblack macrumors 68030

    silverblack

    Joined:
    Nov 27, 2007
    #10
    You should be in good hands now. FYI, you need to do a DFU restore (google it) to revive an iPhone that won't boot up.
     
  11. Mac'nCheese thread starter macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #11
    Thanks everyone. Genius fixed it. Could have done it at home if my iMac wasn't dead. <crosses fingers for Thursday update>
     
  12. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #12
    What did they do that you didnt?
     
  13. Mac'nCheese thread starter macrumors 68030

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #13
    I didn't have a mac and was doing it wrong when I tried at the store. I had to hold down the home and power button but then let go of the power button while
    Holding the home button. That restarted it to be able to download iOS 10.1 and then I restored from the cloud.
     
  14. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #14
    Good to know. Thanks for the details. They're appreciated.
     

Share This Page