Did I get bad Apple service ?

Discussion in 'iPhone' started by GalaxyRomPadd, Apr 24, 2015.

  1. GalaxyRomPadd macrumors newbie

    Joined:
    Apr 23, 2015
    #1
    I've owned my iPhone 6 for 54 days to be exact and from around the first week or so I accidentally tapped on the right side bottom corner and I heard a click and didn't think anything of it well a few days later it did it again and I begin to read online and I see quite a few other people have it. Well after a bit of time of it seeming to click once or twice a week I made an appointment at my local Apple Store. When I sat down at the Genius Bar I told the guy my issue and he said yeah that happened to mine as well ! Well they tried pushing it and it didn't click and said of you can't replicate the sound we can't help you and I had to leave , should apple have done more or am I just crazy ?
     
  2. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
    #2
    The guy had a point however he should have dedicated time to take the device to their work area away from the shop floor to look at it especially if you booked a genius appointment.

    I was lucky enough to be able to show my creaking 5c screen easily without fail. The guy I spoke could kind of hear it but took it to another part of the store out the back to really look at it.

    I took my phone Wednesday and this was the second time with the issue reoccurring so without hesitation just swapped the phone outright! Certainly wasn't poor service!

    I'd get another appointment if I were you and ask that they take some time to inspect the device.
     
  3. DMCG1 macrumors newbie

    Joined:
    Apr 9, 2015
    #3
    What I would do is keep tapping on my screen until I could replicate the clicking noise 100% each time. That way, when the genius bar takes a look at it, the clicking noise will be undeniable. I tend to hold off GB appointments until I am absolutely sure that the problem is covered and that whatever the problem is, I can reproduce it as soon as I get to the GB counter. I definitely hate being turned away!
     
  4. KUguardgrl13 macrumors 68020

    KUguardgrl13

    Joined:
    May 16, 2013
    Location:
    Kansas, USA
    #4
    That's pretty typical Apple, unfortunately. Even issues with Macs need to be replicated in store or sometimes on video for them to really look at them. And even then there's no guarantee that they have a fix.
     
  5. Newtons Apple macrumors Pentium

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    I think Apple did fine.

    It does not sound like the click interferes with the phone operation and if it is hard to duplicate . . . Well sounds like your phone is still good.
     
  6. bushido Suspended

    bushido

    Joined:
    Mar 26, 2008
    Location:
    Germany
    #6
    i am surprised they havent recommended a restore and making sure u run the latest iOS. Everytime i hear that question i wanna strangle them
     
  7. iOSUser7 macrumors 6502a

    iOSUser7

    Joined:
    Jun 23, 2014
    #7
    Ahaha soooo true man, like they want to force you to upgrade.
     
  8. ipooed macrumors 6502

    ipooed

    Joined:
    Sep 10, 2014
    #8
    Just about 2 months ago I took my phone in (not for the same problem as you) but was told where as they cannot replicate the issue they couldn't do anything! However they did offer to restore my phone for me (which I can do at home)

    Told them "I WILL BE BACK" and I will get a replacement (because it's not like I just made this appointment, and drove out of the way for something that didn't need fixing/ I wasn't satisfied with)

    Called apple and demanded to speak to a senior advisor, within and hour I was back at the store and getting a replacement.

    Motto of the story don't let them bully you go above their head!
     

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