Did I get free Apple Care today?

Discussion in 'iPhone' started by Rockies, Nov 23, 2014.

  1. Rockies macrumors 6502

    Joined:
    Oct 4, 2011
    #1
    Purchased an Iphone 6 at Apple.com and went to store to pick it up. While at the store, I tried to put Apple Care on it, but the Apple employee said that it was already covered with Apple Care. I looked at my online receipt and it did not show that I paid for Apple Care. The Apple employee also looked up my receipt and there was no record of Apple Pay being paid. The employee tried to put Apple Care on the phone, but it would not allow because it said that it was already covered. Anyone know why this is? I just don't want to go into Genius Bar in a few months with a cracked screen and find out that it is not covered because of an error.
     
  2. EDH667 macrumors 6502a

    EDH667

    Joined:
    Nov 25, 2009
    Location:
    Northern California
    #2
    Go to your Apple Registered Devices https://supportprofile.apple.com

    If it isn't registered go ahead and add your serial number. If it showes Apple Care+ and that it has a two year warranty you are set.
     
  3. Lobwedgephil macrumors 68040

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #3
    This happened to me before on an iPad. What happened to me was they sold me one someone ordered with applecare but was never picked up. Trying to add applecare but couldn't bc of that, so had to get a new one or I wouldn't end up being covered.
     
  4. Rockies thread starter macrumors 6502

    Joined:
    Oct 4, 2011
    #4
    Thanks. I just checked Apple Support and it says my device is covered until Nov 2016. This is weird. I am still going to check back in 30 days to make sure it is covered. I printed out the page found on Apple Support with my serial number, just in case there is a problem later on.
     
  5. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #5
    Sounds like a glitch in their system in your favor. $100 saved! :D
     
  6. Erphern macrumors 6502

    Joined:
    Mar 6, 2013
    Location:
    UK
    #6
    If someone else somehow recently paid for AppleCare+ for that device, they can call Apple and get their money back (100% or prorated, depending), in which case that AppleCare+ will disappear.
     

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