Did I just get lucky?

Discussion in 'Community Discussion' started by -tWv-, Jun 13, 2011.

  1. -tWv- macrumors 68000

    -tWv-

    Joined:
    May 11, 2009
    Location:
    Ohio
    #1
    I just took my Macbook to the apple store in order to try to fix a "bluetooth unavailable" problem that has left it unable to use bluetooth for the past month. It also had an issue with the LCD front panel separating from the body of the computer, which I figured they would replace since I had apple care. When I got there, they said that they could do a 1 time exception and replace the entire body of the computer, for free!

    This was extremely surprising since I thought applecare didn't cover accidental damage, and my Macbook was pretty beat up. It had 2 major dents/bends and scratches all over the bottom, but they still said they would replace it. Does applecare cover this type of damage or did I just get a nice genius who wanted to help me out?
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #3
    Yes you did but I would also venture to guess that you were honest with them about what happened and they opted to fix it. It would seem, based on forums only (which accounts for a limited percent of the population of Mac users) that many people will try to get something fixed for free when they know their warranty doesn't cover it. Maybe your honesty was refreshing and deemed reward. That's a good day right there.
     
  3. ratzzo macrumors 6502a

    ratzzo

    Joined:
    Apr 20, 2011
    Location:
    Madrid
    #4
    Nope, Apple Care doesn't cover that. Otherwise if anyone with a dent on their machine went to an Apple Store, imagine the chaos that would be. You got lucky in there :D
     
  4. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #5
    Most people know when they get lucky. Oops, wrong thread.:)




    Seriously, Applecare doesn’t cover that kind of damage, so yeah, the Genius was being nice.
     
  5. -tWv- thread starter macrumors 68000

    -tWv-

    Joined:
    May 11, 2009
    Location:
    Ohio
    #6
    Well I'm sure glad I got lucky. I think he might have appreciated that I actually knew what I was talking about instead of the majority of the users that come to the genius bar that have no idea how to use the computer they bought. While sitting there waiting for him to put in my information I overheard a couple conversations and it was incredible how little people knew about their macs. I just find it funny that people don't even try to figure things out on their own, and resort to having the genius tell them how to do everything.

    But yeah I also was honest with them and told them how the dents happened. The worst was a fall off my desk (about 3ft) while it was open and turned on. This pretty much mangled the bottom right corner and made it hard to even get the battery cover back on. I'm really surprised the Macbook even worked after that one, these things are way more durable than they seem to be :)
     
  6. RawBert macrumors 68000

    RawBert

    Joined:
    Jan 19, 2010
    Location:
    North Hollywood, CA
    #7
    You should look into a hard shell case to protect it, since you're not too delicate with it.
     
  7. Melrose Suspended

    Melrose

    Joined:
    Dec 12, 2007
    #8
    I had a similar experience, when the latch on my MBP stopped latching.

    I was out of AppleCare by a few weeks, called them up, and they paid for shipping to and fro and fixed it free. I like. :)
     
  8. MacNut macrumors Core

    MacNut

    Joined:
    Jan 4, 2002
    Location:
    CT

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