Did I just lose my Unlimited plan?

Macuser1628

macrumors member
Original poster
May 2, 2010
36
0
I forgot to update my credit card info with AT&T, which expired in june. My unlimited plan was from 6/30 to 7/30. AT&T tried to renew my plan today, but failed. Please tell me that I didn't lose my unlimited. I got my iPad when it came out. Does that make any difference? I quickly updated my card info. Will AT&T try again?
 

TheBritishBloke

macrumors 68030
Jul 21, 2009
2,532
0
United Kingdom
I forgot to update my credit card info with AT&T, which expired in june. My unlimited plan was from 6/30 to 7/30. AT&T tried to renew my plan today, but failed. Please tell me that I didn't lose my unlimited. I got my iPad when it came out. Does that make any difference? I quickly updated my card info. Will AT&T try again?
Phone them up now and ask him to try again.
 

Zodiak

macrumors regular
Jun 9, 2010
214
1
Gatineau, Qc, Canada
Ive read alot about this. Anytime you update your plan with information or services it gets modified and they take the opportunity to bump unlimited data plan users. But hey, be thankful of the usage you were able to get. We pay alot more in Canada. My condolences :(

To everyone else who still has unlimited data plan, DONT TOUCH IT! Dont touch it, dont poke it, dont even LOOK at it. Anytime you update or modify your plan, your unlimited data is gone! :(
 

Full of Win

macrumors 68030
Nov 22, 2007
2,615
1
Ask Apple
I put my unlimited data plan on a credit card that has zero recurring balance, a 13,500 credit limit, and an expiration of 2014.
 

doodude

macrumors regular
Mar 17, 2009
222
0
pssst, look behind you...
But do you actually 'need' the unlimited plan? You didn't say...

I've freaked about this often but then realize that I just don't use that much.
Not to mention that service is not that great so I didn't bother with 3G on my iPad. I keep it on my iPhone only...
 

Capt T

macrumors 6502a
Mar 20, 2010
968
250
Call them up and explain the situation. There have been a few here with that same issue and they were able to get it resolved over the phone with AT&T.
 

TraceyS/FL

macrumors 601
Jan 11, 2007
4,063
191
North Central Florida
I forgot to update my credit card info with AT&T, which expired in june. My unlimited plan was from 6/30 to 7/30. AT&T tried to renew my plan today, but failed. Please tell me that I didn't lose my unlimited. I got my iPad when it came out. Does that make any difference? I quickly updated my card info. Will AT&T try again?
Call them.

Be sure to point out to them that their TOS email states they will not attempt the renewal until TWO HOURS BEFORE YOUR EXPIRATION, so you have lots of time since they did it early. :cool:
 

Macuser1628

macrumors member
Original poster
May 2, 2010
36
0
Call them.

Be sure to point out to them that their TOS email states they will not attempt the renewal until TWO HOURS BEFORE YOUR EXPIRATION, so you have lots of time since they did it early. :cool:
Issue solved. They were more than happy to just attempt to try charging my card again. I'm now back on unlimited. Thanks to everyone who suggested I call them asap.
 

13blackbirds

macrumors newbie
Apr 29, 2010
7
0
happened to me . . .

Yeah. I had to change my credit card and got bumped from unlimited. To make a long story short, the problem is that autopay doesn't automatically switch over to the updated/new card info, but instead hits the old card. It's rejected, so you find yourself with no data and only limited options.

I went to an AT&T store and got a rep to call corporate, but that's only because I thought it would be much harder to get my unlimited restored. The corporate rep asked me to go ahead and purchase the 2 GB plan with my new card (which was already in the cellular data account details on my iPad), then he reset autopay to the new card and upgraded me to unlimited. I get this month for $25, but after that, the charge returns to the regular $30.

If you have to change your credit info for any reason and are using autopay, just know that you'll need to contact AT&T to reset the autopay feature. It won't do so just from changing the info on your iPad.
 

stephg

macrumors member
May 14, 2010
86
1
13blackbirds said:
Yeah. I had to change my credit card and got bumped from unlimited. To make a long story short, the problem is that autopay doesn't automatically switch over to the updated/new card info, but instead hits the old card. It's rejected, so you find yourself with no data and only limited options.

If you have to change your credit info for any reason and are using autopay, just know that you'll need to contact AT&T to reset the autopay feature. It won't do so just from changing the info on your iPad.
Well, that's weird because I've had to change my CC info twice (don't ask), and both times my unlimited renewal went through with no problem. Mine just renewed yesterday on the unlimited. I wonder why some people are having problems with that?
 

13blackbirds

macrumors newbie
Apr 29, 2010
7
0
Well, that's weird because I've had to change my CC info twice (don't ask), and both times my unlimited renewal went through with no problem. Mine just renewed yesterday on the unlimited. I wonder why some people are having problems with that?
Wow, so glad for you that it's working as it should! Maybe the glitch is only limited to the SE, or whatever. Anyway, it's encouraging to hear that someone, somewhere, is experiencing normal operations when it comes to autopay and unlimited.

Thanks for posting!
 

IamHermann0069

macrumors member
Sep 14, 2008
77
0
Minneapolis, Minnesota
To everyone else who still has unlimited data plan, DONT TOUCH IT! Dont touch it, dont poke it, dont even LOOK at it. Anytime you update or modify your plan, your unlimited data is gone! :(
That's not completely true. I logged in and changed the card that I pay the unlimited plan with, and I still have my unlimited plan.
 

13blackbirds

macrumors newbie
Apr 29, 2010
7
0
That's not completely true. I logged in and changed the card that I pay the unlimited plan with, and I still have my unlimited plan.
Do you have autopay activated? That seems to be the glitch. If you're changing your card info and activating each month, without autopay, then it seems that you'll be fine. It seems to be autopay that causes the problems.
 
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