I had the flexibility to purchase a 17" MBP in 2008 when my work Dell laptop was up for "renewal". (One of the benefits of being in a research organization and not part of the standard corporate infrastructure.) At the time, I had the company purchase Applecare and all seemed well. Now, one of the cooling fans is failing and I am trying to get it repaired. So ... 1. I use the Apple Support page to find a local repair place in Fort Collins, CO called "Mac Shack". I call them ... they say 3-5 days to fix it. WTF??? They tell me that they do not stock parts and will diagnose the issue, then order the parts from Apple, then repair the laptop and return it to me. They offer to "expedite" the repair for $50. 2. I use the apple support site to create a "repair ticket" and request them to call me. My description indicates that one of the cooling fans screams like a banshee when I turn on the system, but eventually quiets down. If the laptop heats up and the fans speed up, it returns. I get my call back and the gentleman on the phone explains that he can make appointment at the Apple store in Boulder, CO for the repair. I ask if they can ensure that it will be repaired while I wait. He states that he does not have visibility into what parts the store has and gives me their phone number and tells me to call and ask. (Boy, I am feeling the love here!) So, I wait 5 minutes (at the recommendation of the customer service rep) and call the store. After a short wait, I get connected to a tech who tells me that they do NOT have the fan in stock and that he can order it and it will be in in a day or two. They will call me when the part comes in and arrange a time for me to drive down there for the repair. Now, my time is not cheap. When I used Dell laptops in the past, the company purchased the next day/on site repair service. I have used it several times and it was always next day and they always repair what ever was wrong without issue. With Apple, I have no idea when I will be able to get this repaired and two, I have to travel to Boulder which is over an hour drive each way, wait at the store for a hopeful repair. The price for the Applecare was about what we paid for the next day/on site from Dell. I have not been able to find ANY method of getting the same service from Apple for any price. There is a web page that comes up when you search Google for "Apple on site service" http://www.apple.com/support/products/premium/onsite.html but it was not offered to me when I check my warranty coverage and the CSR that I talked to at Applecare did not know of any on-site service unless I was more than 50 miles from the nearest Apple Service center. At this point, the loss of productivity from having my laptop repair in limbo could be a career limiting decision. Needless to say, I will not be able to chose an Apple laptop next time if I can't ensure that I can get timely repairs. Oh, and one final point, when Dell (IBM actually serviced the laptop) did the on-site, I was present at all times and I was sure that there was no chance of any of the corporate data on the laptop being compromised. Now, with Apple, they will take it into the back and it will be out of my direct control. So, I will have to back up the HD, scrub the drive before taking it in for repair or risk leakage of corporate intellectual property. So, does anyone know how to get the "Premier" on-site service from Apple?