PC World T & C
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by:
* returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
* following the 'Returns' instructions in your delivery documentation;
* emailing us at
sales@pcworld.co.uk;
* phoning us on 0870 242 0444 - please have your order reference number and delivery details to hand;
* writing to after sales, P.O. Box 1925, Sheffield, S2 5XW (please do not post products to this address).
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.
You will receive a full refund, and the cancellation is free of charge provided you return the product to a store, arrange for it to be collected from the delivery address or use one of our pre-paid returns labels. If you choose another method of return, you must bear the costs.
We cannot cancel your purchase when:
* you have chosen a Collect@Store option;
* you return your product to a store without proof of purchase;
* there is a contract for services with the product and you have started using the services (this would include e.g. a mobile phone subscription, but not an extended warranty service agreement);
* the seal has been broken on any software including games; or
* the goods were a special order to your specification.
