Did the Apple Store try to scam me?

Discussion in 'MacBook Pro' started by gechevarrieta, Oct 4, 2015.

  1. gechevarrieta macrumors newbie

    Joined:
    Oct 4, 2015
    #1
    I have a 2012 Macbook pro. Never had any issues with it at all up until now. Last week, I spilled a small glass of wine across the laptop keyboard. I cleaned it up immediately and let the liquid pour out as much as possible. I turned it off, waited an hour or two, then turned it back on- it turned on perfect, all the keys worked, none of my data was lost, mouse and display were fine, speakers were fine, charger light turned on, except the top of the screen said "no power source found", and the computer shut off within a minute or so. I panicked, put the computer in rice, and called the Apple Care hotline. The people on the hotline told me to not try to turn the computer on again, as to not inflict any further damage to the computer, and to bring it to the store as soon as possible. I did what they said, and brought the computer to the store the next morning.

    At the store, I told one of the geniuses what happened, and they immediately before I could even finish my sentence told me that "liquid damage confirmed by user is automatically 800 dollars to repair", and that they would not be able to save my hard drive, would mail it out to a different location, gut the whole computer, then send it back to me. This sounded bizarre to me, so I begged the guy to at least look at the computer for me. He said he would open it up in the back and inspect it. He claims he did, but he was only in the back for about 2-3 minutes, and it didn't really seem he was back there long enough to open up a computer, inspect it and put it back together. He came back with pictures on his ipad of what he said was the inside of my computer. He said the water damage was really bad, and that I would definitely need to send it in. He said that the area where the charger meets the battery was corroded, and that the display had liquid damage in it, and so did the keys.

    I was apprehensive to send it in since I didn't want my hard drive wiped, so I decided to go buy a device from a third party computer supply retailer to extract my hard drive from the computer and put my data on an external hard drive. My boyfriend opened up the computer for me, took out the hard drive, backed up my stuff, and left the computer with the back unscrewed for a few days until we had a chance to go back to the store to send it out. When we unscrewed the back case of the computer, my boyfriend and I both noticed that the inside of my computer looked nothing like the photos the guy showed us in the apple store. The pictures of the computer we were shown had a green motherboard, when mine was clearly black. Also, we were shown a corroded charging port, when mine is clearly not corroded. We both decided we must be remembering the pictures wrong and didn't think anything of it.

    Right before we were going to leave to go to the store, I had a weird urge to just try to turn on my computer to see if it worked. We put the hard drive back in, screwed the cover back on and turned it on. This time, everything worked perfectly, the computer charged fully and I was no longer getting the "no power source found" message. I am typing this on the "broken" laptop now 4 days later.

    Obviously, we never sent it in, because we didn't want to waste 800 dollars. What I'm asking you all might sound weird...but did Apple just lie to me and say my computer was worse than it was just to get 800 bucks from me? Were those photos actually from the inside of my computer or were they random stock photos from a generic water damaged laptop that they just show everyone who comes in with water damaged devices? I just find it weird that my computer randomly works now when they said that it was completely fried before. Was my computer ever as damaged as they said it was? Or did the time the computer had open and out in the air to dry out fix any bugs it had in it? Obviously I'm happy that my computer works, but i'm just really disturbed that such a well-known and trusted company like Apple could possibly lie so plainly like this. I just want everyone's opinion, sorry for the crazy long winded story. Thanks in advance!
     
  2. MacInTO macrumors 65816

    MacInTO

    Joined:
    Apr 25, 2005
    Location:
    Canada, eh!
    #2
    Did you check all of the liquid damage indicators inside the machine? There are quite a few from what I recall when I opened my machine.

    If so, and you have a case number, call apple or speak to the store manager.
     
  3. evorc macrumors 6502a

    evorc

    Joined:
    Aug 24, 2011
    #3
    Not Apple trying to scam you but the lazy Genius who lied to you! I would report this to their manager to avoid this nonsense from this Genius from happening to other customers.
     
  4. IHelpId10t5 macrumors 6502

    Joined:
    Nov 28, 2014
    #4
    A serious question is did you take your computer to an actual Apple Store, or to somewhere else that has a mini-Apple store within the store? I've never had anything but great experiences with the Apple Store in the few times that I've taken devices in over the years. As a matter of fact I once had them replace an iPhone outright that had a hardware failure even though it was not on Apple Care and was far out of the normal warranty period.

    No matter what store you took your Mac to you should indeed report the issue to the manager of the store at a minimum. Just make sure to retain a copy of your evidence.
     
  5. macfrik macrumors 6502

    macfrik

    Joined:
    Mar 21, 2009
    Location:
    Utah
    #5
    Call Apple Corporate and ask for Customer Relation. Nicest people you can find at Apple
     
  6. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #6
    As to your laptop - who knows, liquid damage is notoriously hard to predict, especially when it contains acids such as wine. Long story short any shop that takes it as a repair and will de facto give you a warranty on that repair will charge you heavily for it, either in parts or risk.

    As to the Genius, if the pictures don't match then they don't match but I'm guessing you don't have a copy of what he showed you. Difficult one.
     
  7. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #7
    As to your laptop - who knows, liquid damage is notoriously hard to predict, especially when it contains acids such as wine. Long story short any shop that takes it as a repair and will de facto give you a warranty on that repair will charge you heavily for it, either in parts or risk.

    As to the Genius, if the pictures don't match then they don't match but I'm guessing you don't have a copy of what he showed you. Difficult one.
     

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