I have a 2012 Macbook pro. Never had any issues with it at all up until now. Last week, I spilled a small glass of wine across the laptop keyboard. I cleaned it up immediately and let the liquid pour out as much as possible. I turned it off, waited an hour or two, then turned it back on- it turned on perfect, all the keys worked, none of my data was lost, mouse and display were fine, speakers were fine, charger light turned on, except the top of the screen said "no power source found", and the computer shut off within a minute or so. I panicked, put the computer in rice, and called the Apple Care hotline. The people on the hotline told me to not try to turn the computer on again, as to not inflict any further damage to the computer, and to bring it to the store as soon as possible. I did what they said, and brought the computer to the store the next morning.
At the store, I told one of the geniuses what happened, and they immediately before I could even finish my sentence told me that "liquid damage confirmed by user is automatically 800 dollars to repair", and that they would not be able to save my hard drive, would mail it out to a different location, gut the whole computer, then send it back to me. This sounded bizarre to me, so I begged the guy to at least look at the computer for me. He said he would open it up in the back and inspect it. He claims he did, but he was only in the back for about 2-3 minutes, and it didn't really seem he was back there long enough to open up a computer, inspect it and put it back together. He came back with pictures on his ipad of what he said was the inside of my computer. He said the water damage was really bad, and that I would definitely need to send it in. He said that the area where the charger meets the battery was corroded, and that the display had liquid damage in it, and so did the keys.
I was apprehensive to send it in since I didn't want my hard drive wiped, so I decided to go buy a device from a third party computer supply retailer to extract my hard drive from the computer and put my data on an external hard drive. My boyfriend opened up the computer for me, took out the hard drive, backed up my stuff, and left the computer with the back unscrewed for a few days until we had a chance to go back to the store to send it out. When we unscrewed the back case of the computer, my boyfriend and I both noticed that the inside of my computer looked nothing like the photos the guy showed us in the apple store. The pictures of the computer we were shown had a green motherboard, when mine was clearly black. Also, we were shown a corroded charging port, when mine is clearly not corroded. We both decided we must be remembering the pictures wrong and didn't think anything of it.
Right before we were going to leave to go to the store, I had a weird urge to just try to turn on my computer to see if it worked. We put the hard drive back in, screwed the cover back on and turned it on. This time, everything worked perfectly, the computer charged fully and I was no longer getting the "no power source found" message. I am typing this on the "broken" laptop now 4 days later.
Obviously, we never sent it in, because we didn't want to waste 800 dollars. What I'm asking you all might sound weird...but did Apple just lie to me and say my computer was worse than it was just to get 800 bucks from me? Were those photos actually from the inside of my computer or were they random stock photos from a generic water damaged laptop that they just show everyone who comes in with water damaged devices? I just find it weird that my computer randomly works now when they said that it was completely fried before. Was my computer ever as damaged as they said it was? Or did the time the computer had open and out in the air to dry out fix any bugs it had in it? Obviously I'm happy that my computer works, but i'm just really disturbed that such a well-known and trusted company like Apple could possibly lie so plainly like this. I just want everyone's opinion, sorry for the crazy long winded story. Thanks in advance!
At the store, I told one of the geniuses what happened, and they immediately before I could even finish my sentence told me that "liquid damage confirmed by user is automatically 800 dollars to repair", and that they would not be able to save my hard drive, would mail it out to a different location, gut the whole computer, then send it back to me. This sounded bizarre to me, so I begged the guy to at least look at the computer for me. He said he would open it up in the back and inspect it. He claims he did, but he was only in the back for about 2-3 minutes, and it didn't really seem he was back there long enough to open up a computer, inspect it and put it back together. He came back with pictures on his ipad of what he said was the inside of my computer. He said the water damage was really bad, and that I would definitely need to send it in. He said that the area where the charger meets the battery was corroded, and that the display had liquid damage in it, and so did the keys.
I was apprehensive to send it in since I didn't want my hard drive wiped, so I decided to go buy a device from a third party computer supply retailer to extract my hard drive from the computer and put my data on an external hard drive. My boyfriend opened up the computer for me, took out the hard drive, backed up my stuff, and left the computer with the back unscrewed for a few days until we had a chance to go back to the store to send it out. When we unscrewed the back case of the computer, my boyfriend and I both noticed that the inside of my computer looked nothing like the photos the guy showed us in the apple store. The pictures of the computer we were shown had a green motherboard, when mine was clearly black. Also, we were shown a corroded charging port, when mine is clearly not corroded. We both decided we must be remembering the pictures wrong and didn't think anything of it.
Right before we were going to leave to go to the store, I had a weird urge to just try to turn on my computer to see if it worked. We put the hard drive back in, screwed the cover back on and turned it on. This time, everything worked perfectly, the computer charged fully and I was no longer getting the "no power source found" message. I am typing this on the "broken" laptop now 4 days later.
Obviously, we never sent it in, because we didn't want to waste 800 dollars. What I'm asking you all might sound weird...but did Apple just lie to me and say my computer was worse than it was just to get 800 bucks from me? Were those photos actually from the inside of my computer or were they random stock photos from a generic water damaged laptop that they just show everyone who comes in with water damaged devices? I just find it weird that my computer randomly works now when they said that it was completely fried before. Was my computer ever as damaged as they said it was? Or did the time the computer had open and out in the air to dry out fix any bugs it had in it? Obviously I'm happy that my computer works, but i'm just really disturbed that such a well-known and trusted company like Apple could possibly lie so plainly like this. I just want everyone's opinion, sorry for the crazy long winded story. Thanks in advance!
