Apple seems to be really pushing MacBooks hard in the refurb section of their online store, offering really good discounts that entice buyers (like myself). According to their website concerning Apple Certified Refurbished Products: What are Apple Certified Refurbished Products? Apple Certified Refurbished Products are pre-owned Apple products that undergo Apple's stringent refurbishment process prior to being offered for sale. While only some units are returned due to technical issues, all units undergo Apple's stringent quality refurbishment process. Each Apple Certified Refurbished Product: -is fully tested (including full burn-in testing). -is refurbished with replacement parts for any defective modules identified in testing. -is put through a thorough cleaning process and inspection. -is repackaged (including appropriate manuals, cables, new boxes, etc.). -includes the operating software originally shipped with the unit and the custom software offered with that system. See each products "Learn More" for more details. -is given a new refurbished part number and serial number. -is placed into a Final QA inspection prior to being added to sellable refurbished stock. -Refurbishment procedures follow the same basic technical guidelines as Apple's Finished Goods testing procedures. What should I expect when I purchase an Apple Certified Refurbished Product? -Substantial savings -A fully functional unit with complete documentation -The assurance that the unit meets Apple's premiere quality standards, and that its defective components have been replaced by genuine Apple components i'd like to hear experiences from people who have actually purchased a refurbished macbook. did it arrive as advertised according to their certified refurbishment policy? were there issues with the screen, scratches, slanted keys, loose battery cover, etc.?