Didn't get my copy of Pages!

[joshlalonde]

I'm writing on the behalf of my friend.
She got a new MacBook like I did, but she didn't register immediately. As such, she can't get iWork even though she's supposed to get it for free.

What can she do?

 

[firedept]

I'm writing on the behalf of my friend.
She got a new MacBook like I did, but she didn't register immediately. As such, she can't get iWork even though she's supposed to get it for free.

What can she do?

Contact Apple Support and they can help her or make a Genius Bar appointment at an Apple Store and go in and see them. Explain the situation and they should be able to help her.

 

[hallux]

The apps should have been pre-installed. Unless she had the OS reinstalled but never registered the apps she should have them.

 

[joshlalonde]

Contact Apple Support and they can help her or make a Genius Bar appointment at an Apple Store and go in and see them. Explain the situation and they should be able to help her.

She bought her MacBook from BestBuy and there are no Apple stores nearby.

 

[Lefty21]

Did she buy an open-box model? If so it was probably redeemed by the previous owner.

I saw that situation a lot when I worked for AppleCare, call Apple and they will fix it.

 

[firedept]

She bought her MacBook from BestBuy and there are no Apple stores nearby.

Like Lefty21 and I posted, just call Apple and they can fix it over the phone. Did not know they purchased from Bestbuy. But still only a simple call to Apple.

 

[joshlalonde]

Did she buy an open-box model? If so it was probably redeemed by the previous owner.

I saw that situation a lot when I worked for AppleCare, call Apple and they will fix it.

That's probably what happened. Thanks a lot man!