Didn't get my copy of Pages!

Discussion in 'Mac Basics and Help' started by joshlalonde, Oct 17, 2014.

  1. joshlalonde macrumors 6502

    joshlalonde

    Joined:
    Jul 12, 2014
    Location:
    Canada
    #1
    I'm writing on the behalf of my friend.
    She got a new MacBook like I did, but she didn't register immediately. As such, she can't get iWork even though she's supposed to get it for free.

    What can she do?
     
  2. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #2
    Contact Apple Support and they can help her or make a Genius Bar appointment at an Apple Store and go in and see them. Explain the situation and they should be able to help her.
     
  3. hallux macrumors 68020

    hallux

    Joined:
    Apr 25, 2012
    #3
    The apps should have been pre-installed. Unless she had the OS reinstalled but never registered the apps she should have them.
     
  4. joshlalonde thread starter macrumors 6502

    joshlalonde

    Joined:
    Jul 12, 2014
    Location:
    Canada
    #4
    She bought her MacBook from BestBuy and there are no Apple stores nearby.
     
  5. Lefty21 macrumors regular

    Joined:
    Aug 6, 2012
    Location:
    Lexington, KY
    #5
    Did she buy an open-box model? If so it was probably redeemed by the previous owner.

    I saw that situation a lot when I worked for AppleCare, call Apple and they will fix it.
     
  6. firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #6
    Like Lefty21 and I posted, just call Apple and they can fix it over the phone. Did not know they purchased from Bestbuy. But still only a simple call to Apple.
     
  7. joshlalonde thread starter macrumors 6502

    joshlalonde

    Joined:
    Jul 12, 2014
    Location:
    Canada
    #7
    That's probably what happened. Thanks a lot man!
     

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