I’ve had a 2018 MBA for 8 months and just noticed the paint wearing off my ‘A’. I’ve had Apple laptops and desktops for years and have never experienced anything like this. Has anyone had this and how will Apple address (e.g., replace key, keyboard, or laptop)?
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Different kind of MBA keyboard problem
- Thread starter acousticbiker
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So, even for stuck keys, if it's only one, they'll probably just replace a single key. I don't think you'll have that much trouble with a situation like this.
My guess is that Apple won’t do anything for that. It’s purely cosmetic.
Legal - Mac Warranty Us - Apple
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My guess is that Apple won’t do anything for that. It’s purely cosmetic.
Legal - Mac Warranty Us - Apple
www.apple.com
I wonder if given its occurrence 8 months in whether it falls under this exception for cosmetic issues: “unless failure has occurred due to a defect in materials or workmanship”
I would be interested to know the price for that kind of repair. Seems like it's just one key so it should be fairly easy.
Just the key or the full keyboard? When I've talked to them they told me that they have to replace the full keyboard, which I thought it was really silly since it's working properly.
I've had the wearing of keycap lettering on a series of Mac notebooks -- iBook G4, MacBook Pro, MacBook Air. On the G4, they repeatedly sent me, for free, a replacement keyboard (it simply pops out with tabs). The MBP was replaced as part of a general Apple Care servicing (Apple was incredible on that -- replacing all sorts of things, including new battery, logic board, keyboard, etc.). The Air, I'm just living with although my S, N, and M keys are dismal looking, especially when the backlight is on. (Oops! Just noticed that my F key is starting to wear away.)
I researched this like crazy over the years... some people blamed it on hand lotions, others on fingernails, and still others on the typing method (shades of "you're holding it wrong"). I'm a touch typist, do use hand lotion, and sometimes my nails aren't perfectly trimmed down. Never could get a handle on what was causing it; although in the iBook's case, it was an issue of the printed lettering on the top wearing away. On there others, especially the MBA, it seems to be a problem with the dark portion of the key flaking it off and ruining the form of the transparent letters.
I researched this like crazy over the years... some people blamed it on hand lotions, others on fingernails, and still others on the typing method (shades of "you're holding it wrong"). I'm a touch typist, do use hand lotion, and sometimes my nails aren't perfectly trimmed down. Never could get a handle on what was causing it; although in the iBook's case, it was an issue of the printed lettering on the top wearing away. On there others, especially the MBA, it seems to be a problem with the dark portion of the key flaking it off and ruining the form of the transparent letters.
When my HP did that some years ago, I went on-line and bought some "decals" to cover the keys. Granted that wouldn't be warrantee work, but that could be an option.
I really think that is bad quality lettering. Just that. In my case it's the first time that happened that soon. In my previous MBP (a 2011) it took more than 4 years to happen something slightly similar.
I really think in this case is case of bad quality if some of the keys.