Difficulty getting replacement

Discussion in 'iPhone' started by camhabib, Nov 7, 2017.

  1. camhabib macrumors regular

    Joined:
    May 29, 2008
    #1
    My iPhone X developed a few issues (dust under camera, intermittent touch problems, and random restarts) and I wanted to obviously get a replacement for it. I called up and was told the best they could do outside of getting a Genius Bar replacement (which I’m not too crazy about) was to ship in my phone and they’d send me a replacement back as soon as they could, though couldn’t tell me how long that would be. He mentioned that I could speak to a local Apple store and have them hold one for me, but when he transferred me over to one they refused, saying they were unable to do so for a number of reasons. I tried reserving one online, even checked on the dot at 6am, but none ever became available. Thoughts on the best way to handle this?
     
  2. AdonisSMU macrumors 604

    Joined:
    Oct 23, 2010
    #2
    Go to the Apple Store. They have a certain number of phones set aside just for people who got defective iPhones.
     
  3. kirkhuffy macrumors regular

    Joined:
    Oct 1, 2012
    Location:
    Philadelphia
    #3
    This early in wont a genius bar replacement be a new phone anyway?
     
  4. AdonisSMU macrumors 604

    Joined:
    Oct 23, 2010
    #4
    As it should be
     

Share This Page

3 November 7, 2017