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Digital Touch not working on Apple watch

M

maverick2099

macrumors newbie
Original poster
Today my wife and I got our watches 😀

When she sends me a message, sketch or heartbeat it does work.
But when I send her a tap or a scribble it didn't reach her watch. A message only reaches her iPhone not the watch.

Any suggestions?

Thanks! 🙂
 
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Digital Touch not working on Apple watch

Digital touch doesn't appear to be working correctly. I send digital touch messages to my partner and she doesn't receive a notification or does she receive the message itself regular messages are sending fine.
 
mattdeezy said:
Looks like turning iMessage off then on again on the phone fixed the issue.
Click to expand...


There's still a few rough spots, expected with first revision software though.

I just had a problem where my crown wasn't scrolling through the weather, exciting it and reloading solved the issue. Little things like this I am sure will get fixed over time.
 
ItsWelshy said:
Make sure they're on your "friends" list on the Watch App, then turn imessage off and on, for both Phones.

Worked for me 🙂
Click to expand...

On my Friends List, has a Watch that is activated and paired. No Digital Touch option.
 

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My wife and I were having issues as well. I repaired her phone and rebooted mine and things started working. Not sure what did it.
 
kwjohns said:
That fixed it. Thanks! What a dumb requirement...
Click to expand...

Excellent! Yes, it's logical from an iMessage viewpoint I guess, but it's not immediately obvious to the user, especially since the Apple guide says you can use digital touch if the other user has an Apple watch. I was banging my head against the wall for a while figuring that out!
 
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Just wanted to add this for anyone that it might help: My friend and I worked on this literally all day. We tried everything mentioned in all forms (clearing message history on phones and watches, turning iMessage off and on for both phones, changing emails and numbers, etc). Nothing worked.

Finally, in desperation, I went into my watch (the watch that couldn't initiate messages to the other one, because it didn't appear that they had an apple watch) and I removed that contact from favorites on the apple watch app on my iPhone, then re-added them to favorites. Not only did it sync their picture this time (no friends have pictures on my watch from initial sync... Hmm...), but now digital touch works!
 
Yes!

I found this the hard way too, but removing them from FRIENDS and then adding them again, they popped up and I could not only send to them (as I could before,) but I could now RECEIVE from them.
 
Is anyone else having a digital touch drawing repeating twice? I can seem to get it to only play once. Very annoying.
 
Had the double posting on both my wife and my watch. Messages were fine but digital touch would say the messages were coming from one of my sons phones. Went through just about everything everyone else here did....I think the only other thing I did was sign out of my apple id in messages and face time in settings on all devices...about 9 of them! Lol. It fixed the double message on my watch but still having issues with the wife's. Now it says that she's sending herself messages as well as to me. Just received them yesterday afternoon so just need a little more time to work it out! 😕
 
I had this problem but after adding the other persons Apple ID to their contact info it worked instantly.
 
fixed

I talked to apple today and they helped me fix the problem.

My wife could send digital touches to my watch but I couldn't to hers.

The solution was to go to Setting on my iPhone. Under Messages select Send & Receive. Under "you can be reached by iMessage at" make sure the phone's phone number is selected (mine was). Under "start new conversations from" select the phone's number (mine was not this way). Apple support said this setting was preferred anyway.

Good luck
 
My wife and I do not use phone service we use voice over IP. It seems to be an issue. Not able to get digital touch to work
 
michaeljob said:
My wife and I do not use phone service we use voice over IP. It seems to be an issue. Not able to get digital touch to work
Click to expand...
I don't think phone service is required, but imessage setup CORRECTLY on all four devices and WIFI/INTERNET connectivity of some format is. Have you checked those items.
 
DirtySocks85 said:
On my Friends List, has a Watch that is activated and paired. No Digital Touch option.
Click to expand...

I have this same problem. They even replaced the watch and that didn't help. Anyone know how to fix it?

Have tried everything already mentioned in this forum:
- Watch replaced by Apple
- Apple ID in Contact
- Turned iMessage off/on
- Wiped phone, wiped watch - set up as new watch
- Removed contact from Favorites and re-added
- Ticked phone number in Send & Receive

So far I have spent about 5 hours with Apple engineers and they can't make it work.

My wife's watch works fine but on my watch there is NO OPTION for digital touch. As though it does not recognize that the contact has digital touch.

Driving me insane. If they can't fix it soon then I want a refund and they can keep their watch.
 
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Gadgetguy21 said:
Had the double posting on both my wife and my watch. Messages were fine but digital touch would say the messages were coming from one of my sons phones. Went through just about everything everyone else here did....I think the only other thing I did was sign out of my apple id in messages and face time in settings on all devices...about 9 of them! Lol. It fixed the double message on my watch but still having issues with the wife's. Now it says that she's sending herself messages as well as to me. Just received them yesterday afternoon so just need a little more time to work it out! 😕
Click to expand...
 
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