😕I am a bit frustrated with my Mac right now because I cannot figure out how to download my video clips that I have stored on memory sticks for a long time (from my digital camera). Here is what I have: eMac computer (yes, a desktop); OSX v10.4.11, processor 1GHZ PowerPCG4, Memory 768 MB SDRAM; capacity: 74. 52 GB; available space: 18.63 GB; iPhoto '08 (v7.1.5); QuickTime Player v7.6.4; Video clip format: AVI; Digital Camera: Nikon Coolpix S640. I have 57 photos on my stick that I am trying to download and 5 of those are movies. After I hit Import it was stuck on the import for at least an hour until finally it said to complete the import. After all that time it then said the import failed with this error message: "Unreadable Files: 55". The reason it says 55 and not 57 is because the first two photos in order of the download are regular photos followed by the 5 movie clips, then the rest of the photos. I tried to do my own research and some people online said to download Perian, which will assist with the video clip download (because they are AVI and QuickTime doesn't recognize it). It seemed pretty straightforward enough so I downloaded it and said it was installed (I verified in System Preferences). I rebooted and then hooked up my camera (again)... the system could not download anything and finally froze. I saw no reason for it not to work but I am not an expert. An Apple clerk said to unistall Perian and instead download first, Flip4Mac, and if that doesn't work, Miro video converter. I actually tried the Miro download first and it said it couldn't download to my system. Why did the Apple Genius recommend this? Then I tried the Flip4Mac. It seemed to have downloaded OK. I rebooted and plugged my camera in AGAIN. Same thing happened, it said it couldn't download the movie clip. Shouldn't this be a simple resolve for an Apple store "Genius" to have fixed? I mean they are the expert not I. They said to bring in the computer some time but it is heavy and I am not about to lug it through the mall. Furthermore... a few years ago I imported a video clip from someone that sent it to me (I probably just dragged & dropped, not "imported" into iPhoto). The video clip is still in iPhoto and plays great. Why? It is also in AVI format. If I can get all my video clips in iPhoto like this one that would be golden. This is what my iPhoto has on the left for information: 698 Events, 8,960 photos, 1 movie, 19.3 GB. How can I make importing video clips easier? Why isn't Apple support easier and direct with clear answers without having to search forever for a solution? I think the whole "Support" for Apple should be revamped entirely and redesigned. I appreciate your help. Sincerely, Kathy