Ding on brand new space black

Discussion in 'Apple Watch' started by ajm222, Jan 9, 2017.

  1. ajm222 macrumors 6502a

    Joined:
    Sep 19, 2012
    #1
    just my luck. Nice little dent on a brand new space black. This was to replace the first regular stainless. Looks like I get to wait another 2+ weeks for a third try.
     
  2. pcall1128 macrumors 6502a

    pcall1128

    Joined:
    Apr 13, 2015
    Location:
    Pennsylvania
    #2
    Ouch. Well, good news is you get another try. Third times the charm?
     
  3. ajm222, Jan 9, 2017
    Last edited: Jan 9, 2017

    ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #3
    I would hope so. This two week wait between watches is driving me crazy though.

    Just got off of a really confusing conversation with Apple. A fairly manic rep was contradicting himself over and over. He said my return request was being processed and that once they receive the damaged one they will expedite a new one. But he said that wouldn't work if I wanted to return it at the store up the street, even though the email that was sent out said I could return it in a retail store.

    When I decided to switch the from regular stainless to space black, the rep told me just to buy a new one and return the original one when I got a chance because that would be the quicker way to get another one. I'm confused about how I should handle the returns now.
    --- Post Merged, Jan 9, 2017 ---
    I'm guessing the DLC finishing process is likely to result in more QC issues compared to the regular stainless. Though I don't see too many posts here about problems. Seeing a mark out of the box makes me a little more concerned about the strength of the finish than I was. Hopefully the next one is ok. The lack of supply is really frustrating.
     
  4. the caveman macrumors 6502

    Joined:
    Aug 21, 2007
    #4
    Can post a picture? I have silver and space grey aluminum and cannot decide which to keep
     
  5. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    That's unfortunate. So it arrived this way out of the box? Can you post a picture? I don't think I have ever heard of a Watch arriving damaged on here. At least you can return it for a new one. I can understand your frustration with constraint. Let us know how it all goes.
     
  6. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #7
    I'm going to try and get a picture this morning. Have to take it out of the box anyway as I forgot to unpair it :)

    The scratch/ding is a pin prick. It's very tiny, but it's definitely there. I can see in the right light that it's damage to the coating, and i can clearly feel it with my fingertip. Tried initially to remove it (even though I knew that wouldn't work) with no luck.
     
  7. ajm222, Jan 10, 2017
    Last edited: Jan 10, 2017

    ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #8
    Hopefully you can see it here. Very very small, but in a very obvious place. Triple checked it again today and it's definitely a small pin prick sized mark going into the coating. I imagine some people would be ok with it, but I'd rather be the one making marks on my watch and not the factory :) Sent it back today. Hopefully replacement is shipped quickly. I got the impression they have separate stock for damaged returns and use expedited shipping. We'll see.

    FYI - in the first pic it's the little black mark in the whiter area above the two circular case holes. In the second pic it's the white mark in the same area.
     

    Attached Files:

  8. abdulkar.im macrumors 65816

    abdulkar.im

    Joined:
    Feb 22, 2014
    Location:
    London
    #9
    I'd send that back for sure! Maybe dust/debris on the SS when the DLC coating was applied, no idea what would cause that really.
     
  9. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #10
    Thanks! I have a 10x loupe at home and if you see it in person it seems fairly clear (especially the way the light reflects off of it) that it's going into the metal rather than sticking out, suggesting possibly either damage to a tiny spot on the case before coating or a dent occurring after coating (rather than something stuck to the case that got covered in the DLC coating). Obviously can't be entirely sure. But Apple has so far been very understanding, and hopefully I have another one by next week. By then it will have been just over a month since placing my original order. Really just eager to sit back and enjoy my watch! :)
    --- Post Merged, Jan 10, 2017 ---
    And I don't know how QC works at Apple, but it's small enough that I could see it sneaking through.
     
  10. Lihp8270 macrumors regular

    Joined:
    Dec 31, 2016
    #11
    My series 1 arrived with a scuff on the display. Swapped out in store next day.
     
  11. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #12
    I definitely see the defect. I would be frustrated and would return it immediately as well. At least you saw the defect before your return period ended. Hopefully round 2 will be better for you.
     
  12. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #13
    I've got my 10x loupe and fine-toothed comb all ready :)
     
  13. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #14
    Well the replacement seems to have some very tiny marks and some swirlies, plus some weird scuffs that look like polishing marks. Nothing you'd see too clearly unless you looked under bright light. But surprised the finish ain't pristine. Maybe it's just my OCD and looking too closely. But I'm tempted to either give up or go back to regular stainless (if they'll even let me) since I could at least polish that.
     
  14. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    Wow. That shocks me that you got to Watches that have had defects. I like to say that I'm fairly particular when it comes to jewelry. And I also look over all my purchases when I order them. And I've never had any issues with any my Apple Watches upon receiving them with defects. Let me know what you decide to do. Good Luck.

    Either way, you have 14 days.
     
  15. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #16
    Yeah, I don't know. I'm probably looking too closely or something. But the stuff I saw is definitely there. The 'scuffs' as I call them appear sort of like what you'd see if you rubbed the watch with a greasy finger to clean it. But the smears won't come off. That's actually what I assumed they were at first until a lense wipe and then rubbing alcohol didn't change anything. So I'm assuming they are the imperfect result of the polishing process. Which happens. I'd guess 99% of people wouldn't ever notice. Same with the few tiny little swirlies/dings. And I know nothing is perfect. But for some reason now I feel like with the regular stainless steel I might be able to buff something like this a bit. But with the DLC that's apparently not possible. So better to just have the regular stainless. Main reason I switched in the first place was all the talk about how the space black was impervious to damage under average conditions. Oh well. I'll think on it a few days and decide. I really do love the utility of the Apple Watch. I just don't like the idea of spending $600 on something with imperfections out of the box. Should have kept my first one. But then again I didn't know how this would all play out and had logical reasons to switch. And the first space black did indeed have that modest ding that was more noticeable. Apple is eventually going to ban me from contacting them at all :)
     
  16. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #17
    I absolutely agree. $600.00 is alot of money and your paying for a result. If that end result doesn't make you happy, you have every right to return the Watch. And your correct, The stainless can be easily buffed out for scratches. I hope that's not a negative sign with Apple's quality control with the Black stainless. Apple should be the one apologizing and not you worrying about your return. Let us know how it goes.
     
  17. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #18
    Thanks. I think I've decided to go back to the regular stainless. I just need to decide if I want to upgrade to the milanese bracelet or stick with the nice white sport band. I guess I can save $50 on the loop by buying now, and I will probably eventually get it anyway. I think I am going to return the space black and make a new order for the other one and upgrade the shipping. I can wear the current one until it arrives.

    For anyone with a loop, is it hard to keep the bracelet from rubbing up against and scratching the back of the watch?
     
  18. chuyn macrumors 6502

    Joined:
    Nov 13, 2015
    #19
    The regular ss milanese won't scratch the back sensor. It's just the space black one that can. As for the back metal part of the watch, it's very difficult for the band to hit those parts. Wife's milanese has not made any scratches on the back of her watch.
     
  19. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #20
    Thanks!
     
  20. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #21
    Agreed. I think those who are having scratches or subjecting the Watches to scratches, is how they're laying the watch down or along the watch to rest with the black Milanese loop. But the Milanese loop also folds and collapses were other bands stay rigid and hold form away from the actual watch itself. So that may contribute as well.
     
  21. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #22
    Well, amazingly my local store has a 42mm regular stainless on milanese loop. I had ordered the stainless on white sport band and was waiting for it to ship. But I figured I might as well just get the bracelet.
     
  22. The-Real-Deal82 macrumors 601

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    United Kingdom
    #23
    Mines got a knock on it and it's less than 2 weeks old. It's a watch though and is going to attract wear and tear. It's not like it's going to be worth much in a couple of years though. Just wear it and enjoy it.
     
  23. ajm222 thread starter macrumors 6502a

    Joined:
    Sep 19, 2012
    #24
    I'm good with nicks and dings, as long as I'm the one putting them there :)
     
  24. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #25
    Same here. I can handle nicks and dings that I create as I wear them daily but I cannot handle nicks and dings if it comes out of the box like that. I have the SBSS S2 and noticed a hairline scratch on the body but meh. Does not bother me one bit.
     

Share This Page