Disabling iCloud without itunes password

jackie91

macrumors newbie
Original poster
Jan 12, 2014
1
0
Hi everyone,

Long story short-- I had an old iPhone 4 that I no longer needed and decided to give it to a relative. It contains Find My iPhone app/iCloud. Unfortunately I created a new password for my itunes account before I got a new phone and I can't remember the password for it. I also can't figure out what E-mail the account is linked up to and for some reason it tells me my security questions are invalid as well (I can't even get passed the birth date check page). Is there any way for me to call up Apple or speak to a representative and have them verify who I am based on my personal information; so they can reset my information on the phone? As far as I know the phone cannot be wiped until iCloud etc. are taken off. I've been trying to figure this out for a week or two and I'm stumped. If anyone has any tips I'd really appreciate it. Thanks!
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,531
At the iPhone hacks section.
Nope, not much you can do about it besides remember the password that you supposedly put there.
Apple will not help you if you bring an activation locked device, its put there for a reason.
 
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haruhiko

macrumors 603
Sep 29, 2009
5,084
2,732
Hi everyone,

Long story short-- I had an old iPhone 4 that I no longer needed and decided to give it to a relative. It contains Find My iPhone app/iCloud. Unfortunately I created a new password for my itunes account before I got a new phone and I can't remember the password for it. I also can't figure out what E-mail the account is linked up to and for some reason it tells me my security questions are invalid as well (I can't even get passed the birth date check page). Is there any way for me to call up Apple or speak to a representative and have them verify who I am based on my personal information; so they can reset my information on the phone? As far as I know the phone cannot be wiped until iCloud etc. are taken off. I've been trying to figure this out for a week or two and I'm stumped. If anyone has any tips I'd really appreciate it. Thanks!
Wait. You purposefully created a new password for the account all by yourself but you forgot the new password? I think you'd be more likely to forget an old password than a new one? And you don't remember what is the answer for a question that you set up for yourself to answer? And... you don't remember your birth date? It's so unfortunate.

I'd suggest you to bring along with your proof of purchase and identity documents to an Apple Store to help you sort that out.
 
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